Continuous process improvement projects enhance PaCE curriculum
Customer Account Specialist (instructor) Cynthia Stinchcomb, shown here giving a briefing on order fulfillment life cycle, is a career program manager within Defense Logistics Agency Aviation’s Business Process Support Directorate’s Training Division. Stinchcomb was tasked with coming up with innovative ways of revamping the customer account specialist curriculum within the supply discipline of Defense Logistics Agency Pathways to Career Excellence program.