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Tag: customer facing

circular heading text Around the World with the Defense Logistics Agency around a globe with the DLA emblem and a background of map locations Ukraine, Israel, Taiwan, Guam and the Sahel.

Dec. 26, 2023

Commentary: DLA provides global support in 2023

FORT BELVOIR, Va. — In most years, events force DLA to focus on one region. Not so in 2023, when actual and potential conflict involved it in six of seven geographic commands.

A group of people stand together outside

Dec. 4, 2023

Agency's customer service team working to standardize metrics, improve user experience

FORT BELVOIR, Va. — Over 50 customer-facing employees from across DLA met in person and online for a three-day Customer Service Management Summit in November.

Graphic of two girls with headsets sitting in front of computers and the text: Customer Relationship Management: From Enterprise Business System to ServiceNow - Live Online Now

Aug. 30, 2021

Customer Relationship Management team launches modern service tool via ServiceNow

FORT BELVOIR, Va. — A modern platform for tracking email, phone and fax inquiries from Defense Logistics Agency customers is now live after more than a year of preparation and coordination.

Head and shoulders image of a white woman with dark hair in a blue/white printed top and a black suit jacket.

Jan. 22, 2021

Patient care a priority for customer operations team fulfilling DOD COVID-19 orders

FORT BELVOIR, Va. — Behind every order for COVID-19 supplies, every question about shipment status or query on stock availability, there’s a person. So believes Nora Steigerwalt and her customer operations staff in the Defense Logistics Agency Troop Support’s medical supply chain.

DLA Director Air Force Lt. Gen. Andy Busch speaks to customer-facing employees and agency leaders at the Global Customer-Facing Summit.

March 15, 2017

Summit provides ‘face’ time for agency leaders, customer representatives

The Defense Logistics Agency hosted a two-day Global Customer-Facing Summit March 8-9, where those who are the “face” of DLA to customers discussed plans and concerns with peers from around the world.