OKLAHOMA CITY, Okla. –
Defense Logistics Agency Distribution Oklahoma City, Oklahoma, is currently participating in the DLA Enterprise Rotation Program. Miguel Rocha, a major command representative with Disposition Services has been assigned to Distribution from January 2018 to December 2018.
Rocha joined the DLA Disposition Team in Battle Creek, Michigan, as an intern in 2011. He transferred to the San Antonio hub in 2012 where he completed his internship and became a disposal service representative. He was promoted to his current position in 2015 as a major command representative co-located at Air Force Materiel Command Headquarters, Wright Patterson Air Force Base, Ohio.
Rocha has been concentrating his efforts on learning the Preservation, Packaging, Packing, & Marking process. As well as the robust receiving process.
“Coming from Disposition Services, I have taken a special interest in the relationship between the two Major Subordinate Commands as well as interactions with DLA Aviation,” said Rocha. “With audit readiness in mind, anytime I am on the warehouse floor training with Distribution team members I bring all relevant SOP’s along to ensure accuracy.”
His training plan includes an overall orientation to the Distribution mission with specific focus on PPP&M processes to include maintenance turn-in’s, disposal release orders/strategic metals, and suspended stock. Distribution and Disposition Services work hand-in-hand to process disposals.
Rocha’s inspiration for applying to the ERP stems from the knowledge that working with other DLA MSC’s can be challenging because the similarities in tasks tends not to be seen at the micro-level.
“When the posting for the ERP came up, I saw this as a perfect opportunity to learn what I can to bridge that gap,” explained Rocha. “Professionally, it’s my responsibility to the Warfighter to continually evolve with them and our organization.”
Additionally, Rocha did not feel he could fully contribute to the positive changes, or the direction of DLA at the strategic level if he did not completely understand how the other MSC’s conduct daily operations with their customers. “While I understand I will never know every aspect of DLA or everything DLA does to support the Warfighter, that doesn’t mean I cannot benefit from every training opportunity DLA offers to learn all I can.”
Rocha has one simple expectation he wishes to receive from this experience, “One Stop Customer Service.”
“As the major command representative for DLA Disposition Services, I receive all types of questions via calls, e-mails or during my attendance at Air Force conferences’. I feel if the issue is important enough that the customer took the time to contact me, I want to be prepared. I want to get to a point in my career that I can either answer their questions, know where to get the answer or get them directly to the person who can.”
Rocha’s next step toward getting to a “One Stop Customer Service” is to learn as much as possible about Distribution so he can further enhance customer interactions with the services at all levels, to include the major command level.
“Miguel has proven to be a definite go-getter in his first month here at DDOO. He is fast becoming oriented to the Distribution mission and constantly seeks opportunity to assist in all areas he is working. I am sure he will continue this Enterprise Rotation with stellar performance,” said Terry Phillips, chief, PPP&M, DLA Distribution Oklahoma City.
DLA’s Enterprise Rotation Program focuses on cross-organizational rotational assignments within DLA and rotational assignments external to DLA. Rotational assignments enable employees the opportunity to expand their functional, cross-functional, and leadership abilities through on the job learning.