Customer Outreach

Important:  The URL for this web page is changing soon!  Please check back often for the new URL so you can update your bookmark and stay up-to-date with Customer Outreach!

Brochures for Logistics Information Services' products and services are available online for printing or downloading.

Customer Assistance Handbook contains information intended to facilitate support to our customers and is designed to ensure world-class logistics support that you deserve from DLA! This page accessible to .Mil customers only and requires a Common Access Card (CAC).

DLA Customer Analysis Report & Engagement Summary provides a summary of the Customer Interaction Center (CIC) engagements and the reasons for customers to contact DLA.  The statistics provide details which enable an increased understanding of customer needs.  This information enables DLA to be more responsive to our customers and improve customer support throughout the Enterprise.  If you are interested in receiving a report, please complete and submit a CRM Analytics Request.

Defense Logistics Agency Customer Interaction Center (DLA CIC) is staffed 24 hours a day, 7 days a week, including Government holidays. Dedicated knowledgeable agents are standing by to provide real time answers to your real world logistics needs.

Interactive Government & Industry Data Edit & Review (iGIRDER) is a manufacturers tool (database) that allows manufacturers, vendors and suppliers the ability to review and (or) update product information that is recorded in the Federal Catalog System (FCS).

Quality Database (QDB) tracks requested changes to Federal Logistics Information System (FLIS) data to maximize data integrity and assist in identifying discrepancies with the purpose of applying root-cause corrective action.

Self Help Tools will assist you if you are wondering "Where is my stuff?" or "How do I place an order with DLA?" or even, "What item do I really need?" DLA's network of customer support personnel stand ready to assist customers, but we also offer self help tools to "help customers help themselves".

Contact us for questions or additional interest in Customer Outreach.