Interactive Customer Evaluation Connection

Welcome to the DLA Interactive Customer Evaluation (ICE) Connection Page. ICE is a web-based tool that collects feedback on services provided by various organizations throughout DoD. It is designed to improve customer service by allowing manager to monitor satisfaction levels through reports and customer comments.

ICE provides the following benefits:

  • Allows DoD Customers to quickly and easily provide feedback to service provider managers
  • Customers can make submissions anonymously or can include contact information
  • Gives leadership timely data on service quality
  • Allows managers to benchmark the performance of their service providers against other DoD organizations
  • Encourages communication across organizations by comparing best practices to increase performance results
  • Saves money

To rate a DLA Installation Support service, please visit any of the following DLA Installation Support ICE web pages:

The DoD ICE main web site is located at https://ice.disa.mil.