2014 Directors Guidance

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ICE is a web-based tool that collects feedback on services provided by various organizations throughout DoD. It is designed to improve customer service by allowing managers to monitor satisfaction levels through reports and customer comments. ICE provides the following benefits:

  • Allows DoD customers to quickly and easily provide feedback to service provider managers
  • Customers can make submissions anonymously or can include contact information
  • Gives leadership timely data on service quality
  • Allows managers to benchmark the performance of their service providers against other DoD
          & organizations
  • Encourages communication across organizations by comparing best practices to increase
          performance results
  • Saves money

    To rate a DLA service, visit https://ice.disa.mil/ and locate the appropriate DLA site which provided a service to you. The DoD ICE main web site is located at https://ice.disa.mil.

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