Business Process Support
The Business Process Support Directorate provides advice and assistance to the DLA Troop Support commander and five supply chains in directing the management and flow of corporate information, including:

  • the evaluation of business processes
  • implementation of policies and procedures
  • workflow systems and electronic procedures
  • the evaluation of critical business metrics

BPS serves as the focal point for DLA Management Information System initiatives and the review, evaluation and implementation of procedures impacting the operation of DLA Troop Support. BPS is the principal advisor and assistant to Troop Support leaders in directing the implementation of agency policies and objectives related to the DLA planning, order fulfillment, technical and quality processes in DLA Troop Support’s supply chains, as well as ensuring cross-process functionality of all enterprise business systems processes. BPS also ensures participation on DLA planning teams devoted to creating models for all enterprise transformation initiatives.

Contact: 215-7377-0400 or DSN 444-0400