March 28, 2019 —
Editor’s note: The Defense Logistics Agency recognizes March as Women’s History Month. In honor of women’s contributions to the agency’s global mission, DLA is highlighting female employees who work day in and day out to provide logistics support to America’s warfighters.
My name is: Renee Hubbard
I am: The deputy for DLA Logistics Operations’ Military Service Support Division and the Customer Relationship Management process owner.
Describe your job: My main role is to oversee customer engagements and interactions. The teams in MSS gather business intelligence through structured and unstructured engagements to collect supply-support requirements from their respective service. These requirements are translated into a capability for DLA support. As a process owner for CRM, I am responsible for providing policy, procedures and process management to facilitate a means to capture, track, respond and correlate all customer interactions with the goal of gaining insight into customer behaviors and to identify potentials areas for improvement.
How long have you worked in DLA? I began my career with DLA in 2001 as a program analyst with DLA Logistics Information Services in Battle Creek, Michigan.
What is your favorite thing about working for DLA? Without a doubt, the people. Each day there is a new challenge to work through, and the outstanding professionals who work for DLA are always willing to roll up their sleeves and find a solution. The DLA workforce is extremely passionate about the warfighter, and knowing that DLA has a direct impact to the mission readiness of the Armed Forces is an awesome motivator to do our best.
What are your best memories of working here? Of course there are many examples related to work, but my memories come from the friendships I developed and will cherish for years to come. The DLA mission brings folks together with a common purpose to serve the warfighter. I am also very thankful for the many great leaders I have worked with over the years and their interest in my growth not only professionally but personally. One of those supervisors was Deb Greger, a DLA Hall of Fame inductee. She was tough but fair and always challenged me to be my best. She never hesitated to give me constructive feedback on areas for improvement while simultaneously giving me the tools to be successful as an employee and future leader.
How do you make a difference? As a manager, I feel I make a difference by supporting my team and giving them the tools to be successful, removing barriers that impede progress and providing mentorship to support their growth so they can achieve their career goals. I make a difference to our customers by ensuring they have a positive experience with each interaction and they get the best possible response or resolution to their request for support.
How do you resolve conflict in the workplace and at home? I strive to get to the root cause of the conflict and address it head on. Many times we address the symptom or emotion tied to the conflict but never truly get to the bottom of what is causing it in the first place. Having open, honest and direct conversation lays the foundation for resolving issues.
What does Women’s History Month mean to you? Progress. There have been so many great women who took a leap of faith and challenged the status quo to ensure they were afforded the same opportunity as men. This paved the way for many of us to stretch and grow in career fields that may have not been possible. For example, retired Air Force Col. Martha McSally became the first female fighter pilot to fly in combat and she now serves in the Senate. What an awesome role model for our young women today.