Effective workplace communications

By Carol Frazee DLA Land and Maritime Levell II Mentoring Program

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The presenters were Patrice Dunston, LaNelle Williams, Glen Goble, Stephen Shaw and Margaret Kaschalk.

Body language is 90% of the message; the words are 10% which are the details of the message. When presenting, movement is necessary to keep the audience’s attention. Always leave your message on a positive note. Here are the most common aspects; hands, tone, eye contact, smile and posture.

The five most common aspects of Body Language.

Hands - open palms up means you are open to conversations, hands down insecure in your position and the conversation. Invite others into you conversation allow plenty of space between you and the other person. When your hands are locked it may be perceived that you may be insecure or nervous.

Tone - has a huge impact on your conversations. If you’re monotone with your arms crossed, you may come off negative. Speak clearly and loudly when speaking to your audience to ensure you have their attention.

Eye Contact - is an art form, don’t stay focused on any one person, you’ll make it an uncomfortable situation. Instead, shift your eyes around your audience. This allows for a much easier delivery.

Smile - a micro-expressions smile is a smile that comes off quick, lasting about 1/2 second. Whereas a genuine smile shows your teeth and your cheeks rise, wrinkles and allows your audience to be more inclined to listen to what you have to say.

Posture - try not to cross your arms or have your hands in your pockets. Stand tall and use your arms in a positive form of your communications.

1 on 1 meetings - try not to have an object between you and the other person. Make them feel comfortable and sit slightly across from them. By doing this, it reduces the stress of the conversation and removes barriers of communications.

Reference material from Dr. Carol Kinsey Goman, Ph.D, body language expert.