DLA Customer Interaction Center

The DLA Customer Interaction Center (CIC) is your “One Call Resolution” point of contact for all logistics issues related to DLA. We’re here for you 24 hours a day, 7 days a week, including government holidays.


Call Us

Toll Free:
1-877-DLA-CALL
(1-877-352-2255)

Commercial:
269-704-7921

Lines are open 24 hours a day, 7 days a week, including government holidays.


World-Wide

  DSN CONUS/OCONUS:
877-352-2255


For dialing questions, contact your local switch operator or email our Support Office at dlacicsupport@dla.mil  with your full DSN number and prefix.

For DLA System Access or Technical Issues

For system access, password resets, AMPS assistance or other technical issues, please contact the DISA Global Service Desk at: 
Toll Free: 844-DISA-HLP ( 844-347-2457)
DSN: 850-0032
- Press 5, then speak or enter D-L-A
DLA Service Portal  (CAC or User ID/Password required) 
Email:  disa.global.servicedesk.mbx.dla-ticket-request@mail.mil (Non-urgent general IT issues)

For DLA Energy Products and Services

The DLA Enterprise Service Desk provides an enterprise-wide level of support that includes 24 x 7 x 365 operations and monitoring support for the DLA Energy Products and Services. 

 Toll Free:  1-800-446-4950
Online: Customer and Vendor Assistance (dla.mil)

Working with DLA

Find more Customer Support resources using the links and tiles below. You will find self-help tools, frequently used resources, ways to learn about DLA and how to do business with us, and more information that can help you navigate the complex world of Defense Logistics.

About DLA: Learn more about the Defense Logistics Agency, find quick facts and an overview of the agency, discover our history, find our leaders, and read our latest news offerings.

Find a DLA Customer Facing Office: As the nation's combat logistics support agency, DLA has personnel worldwide to support the warfighter.

Customer Support Management: CSM enables Customer Facing Community to provide service and support for customers through communication channels such as web, email, and telephone.

Videos

DLA Fast FAQ Customer Interaction Center

Click the image above to play, or view on dvidshub.net 
This video is available in open caption  

Frequently Asked Questions

Collapse All Expand All
 

Can you assist me with my System for Award Management (SAM) registration?

Please contact the Federal Service Desk (FSD)  for assistance.  Additional information is available in the Help section of the System for Award Management (SAM)  web site.

 Can you provide me the status of my order (status/follow-up)?

Many self-help tools for tracking and status are available to assist you in identifying the status of your order.  If you find that you need further assistance, please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

 Can you process my emergency order (AOE: Exception Requisition via DSS ENTRY)?

Yes, we can process your emergency order. Please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

 Can you assist me with tracking my document (tracking)?

Many self-help tools for tracking and status are available to assist you in identifying the status of your order.  If you find that you need further assistance, please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

 Can you assist me with DLA Energy's Electronic Point of Sale fixed, mobile or Enterprise applications?

Yes, we can assist you with DLA Energy's Electronic Point of Sale fixed, mobile or Enterprise applications.  Please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

 Can you provide status of my Supply Discrepancy Report (SDR)?

Supply Discrepancy Report guidance is available to assist you in identifying the status of your SDR.  If you find that you need further assistance, please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

 Can you provide me the status of my order (MRO status/follow-up)?
 

Many self-help tools for tracking and status are available to assist you in identifying the status of your order.  If you find that you need further assistance, please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

 

 Can you assist me with my Supply Assistance Request (SAR)?

Yes, we can assist you with your Supply Assistance Request (SAR).  Please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

 Can you process my order?

Yes, we can process your order.  Please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

 Can you assist me with my Federal Mall (FedMall) checkout?

Yes, we can assist you with your FedMall checkout. Please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

 How can I look up a National Stock Number (NSN)?

Information on researching NSNs is available through Web Federal Logistics System (WebFLIS), Federal Logistics Data on Mobile Media (FED LOG) and Public Logistics Data on Mobile Media (PUB LOG).  If you find that you need further assistance, please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.