Fort Belvoir –
My name is:
A customer account specialist in the Combat Air Force Customer Relationship Management Cell, DLA Aviation, Customer Operations Directorate.
Describe your job in a sentence.
I am the primary customer-facing point of contact for order fulfillment, responsible for processing customer orders, maintaining contact information, providing product information, handling emergency requests, initiating calls to customers, providing and/or validating customer account information and general customer support.
How long have you worked for DLA?
I arrived at Defense Supply Center Richmond in 1980. In my 36 years at DLA, I have held positions as a data transcriber, keypunch operator, computer operator, team lead, supervisor, inventory management specialist and, most recently, as a customer account specialist.
What is your favorite thing about working for DLA?
I have many! DLA provides wonderful opportunities for advancement and educational growth. I consider myself a life-long learner and intend to take full advantage of the many opportunities offered and afforded to employees. I make it a point to encourage my colleagues to seek professional development opportunities and increase their knowledge in their field, as well as learn about other job roles. One of my favorite things about working for DLA is flextime. Being able to support my customer outside the traditional 9 to 5 is great! In addition, I like the allotted time for employees to exercise during the work day.
What are your best memories of working here?
At one time, DLA used to celebrate Multicultural Day, to embrace the diversity of others. It was a great time to mingle with friends while sampling delicious and exotic foods. This awesome event exposed employees to cultural presenters that we would not ordinarily hear or meet, allowing us to learn about the beauty of other cultures while expanding our horizons.
How do you make a difference?
I believe I make a difference to the warfighter by never forgetting my purpose at DLA: to provide unparalleled and superior customer service to America’s service men and women worldwide. When I think about the sacrifices they make daily so we can live in a free country, I am overwhelmed with thanks and appreciation. I make it a point to say thank you for your service to all warfighters whenever the opportunity permits. I am blessed to live in the greatest country in the world, and I am proud it!