Course Description
This course is designed so students learn how to construct cases, close cases, build dashboards using filters and other methods that are used for Level 1 and 2 agents. This course also demonstrates overviews, methods, terminology, and providing next generation customer support for Level 1, 2, and 3 agents. This is a 4 Hour and 8 Hour course.
Target Audience
DLA, military services, and Other Government Agencies.
Delivery Methods
Classroom Instruction (8 Hours) 0830-1600 EST
Webinar Dates:
| Webinar |
Date |
Time |
| CSM |
05 Nov 2025 |
0800-1200 EST |
| CSM |
09 Dec 2025 |
0800-1100 EST
or
1200-1500 EST |
| CSM |
14 Jan 2026 |
1200-1500 EST |
| CSM |
28 Jan 2026 |
1200-1500 EST |
| CSM |
11 Feb 2026 |
1200-1500 EST |
| CSM |
25 Feb 2026 |
1200-1500 EST |
| CSM |
11 Mar 2026 |
1200-1500 EST |
| CSM |
25 Mar 2026 |
1200-1500 EST |
| CSM |
08 Apr 2026 |
1200-1500 EST |
| CSM |
22 Apr 2026 |
1200-1500 EST |
| CSM |
13 May 2026 |
1200-1500 EST |
| CSM |
27 May 2026 |
1200-1500 EST |
| CSM |
10 Jun 2026 |
1200-1500 EST |
| CSM |
24 Jun 2026 |
1200-1500 EST |
| CSM |
22 Jul 2026 |
1200-1500 EST |
| CSM |
29 Jul 2026 |
1200-1500 EST |
| CSM |
12 Aug 2026 |
1200-1500 EST |
| CSM |
26 Aug 2026 |
1200-1500 EST |
| CSM |
02 Sep 2026 |
1200-1500 EST |
| CSM |
16 Sep 2026 |
1200-1500 EST |
| CSM |
04 Nov 2026 |
1200-1500 EST |
| CSM |
18 Nov 2026 |
1200-1500 EST |
| CSM |
09 Dec 2026 |
1200-1500 EST |
Copy and paste this Zoom.gov Link
Training is available to the Department of Defense (DOD), civil agencies, participating allied governments and government sponsored vendors and contractors.
Contact Us
For questions or additional interest in Training, contact the Customer Support Training at:
E-mail: dla.tng@dla.mil