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Training | June 26, 2024

CSM Customer Servicenow Management

Course Description

This course is designed so students learn how to construct cases, close cases, build dashboards using filters and other methods that are used for Level 1 and 2 agents. This course also demonstrates overviews, methods, terminology, and providing next generation customer support for Level 1, 2, and 3 agents. This is a 4 Hour and 8 Hour course.

Target Audience

DLA, military services, and Other Government Agencies.

Delivery Methods

Classroom Instruction (8 Hours) 0830-1600 EST

Webinar Dates:

Webinar Date Time
CSM 9 Jul 2025 0800-1100 EST
or
1200-1500 EST
CSM 16 Jul 2025 0800-1200 EST
CSM 22 Jul 2025 0800-1200 EST
CSM 24 Jul 2025 0800-1100 EST
or
1200-1500 EST
CSM 5 Aug 2025 0800-1200 EST
CSM 13 Aug 2025 0800-1200 EST
CSM 19 Aug 2025 0800-1100 EST
or
1200-1500 EST
CSM 28 Aug 2025 0800-1200 EST
CSM 10 Sep 2025 0800-1100 EST
or
1200-1500 EST
CSM 16 Sep 2025 0800-1200 EST
CSM 5 Nov 2025 0800-1200 EST
CSM 9 Dec 2025 0800-1100 EST
or
1200-1500 EST

 

Zoom Link: https://www.zoomgov.com/j/16106091581 

Training is available to the Department of Defense (DOD), civil agencies, participating allied governments and government sponsored vendors and contractors.

Contact Us

For questions or additional interest in Training, contact the Customer Support Training at:
E-mail:  dla.tng@dla.mil