Course Description
This course is designed so students learn how to construct cases, close cases, build dashboards using filters and other methods that are used for Level 1 and 2 agents. This course also demonstrates overviews, methods, terminology, and providing next generation customer support for Level 1, 2, and 3 agents. This is a 4 Hour and 8 Hour course.
Target Audience
DLA, military services, and Other Government Agencies.
Delivery Methods
Classroom Instruction (8 Hours) 0830-1600 EST
Webinar Dates:
| Webinar |
Date |
Time |
| CSM |
9 Jul 2025 |
0800-1100 EST
or
1200-1500 EST |
| CSM |
16 Jul 2025 |
0800-1200 EST |
| CSM |
22 Jul 2025 |
0800-1200 EST |
| CSM |
24 Jul 2025 |
0800-1100 EST
or
1200-1500 EST |
| CSM |
5 Aug 2025 |
0800-1200 EST |
| CSM |
13 Aug 2025 |
0800-1200 EST |
| CSM |
19 Aug 2025 |
0800-1100 EST
or
1200-1500 EST |
| CSM |
28 Aug 2025 |
0800-1200 EST |
| CSM |
10 Sep 2025 |
0800-1100 EST
or
1200-1500 EST |
| CSM |
16 Sep 2025 |
0800-1200 EST |
| CSM |
5 Nov 2025 |
0800-1200 EST |
| CSM |
9 Dec 2025 |
0800-1100 EST
or
1200-1500 EST |
Zoom Link: https://www.zoomgov.com/j/16106091581
Training is available to the Department of Defense (DOD), civil agencies, participating allied governments and government sponsored vendors and contractors.
Contact Us
For questions or additional interest in Training, contact the Customer Support Training at:
E-mail: dla.tng@dla.mil