DLA Customer Interaction Center

The DLA Customer Interaction Center (CIC) is your “One Call Resolution” point of contact for all logistics issues related to DLA. We’re here for you 24 hours a day, 7 days a week, including government holidays.


Call Us

Toll Free:
1-877-DLA-CALL
(1-877-352-2255)

Commercial:
269-704-7921

Lines are open 24 hours a day, 7 days a week, including government holidays.


World-Wide

  DSN CONUS/OCONUS:
877-352-2255


For dialing questions, contact your local switch operator or email our Support Office at dlacicsupport@dla.mil  with your full DSN number and prefix.

For DLA System Access or Technical Issues

For system access, password resets, AMPS assistance or other technical issues, please contact the DISA Global Service Desk at: 
 Toll Free: 844-DISA-HLP (844-347-2457)
 DSN: 850-0032
     -  Press 5, then speak or enter D-L-A
DLA Service Portal (CAC or User ID/Password required)  
 Email: disa.global.servicedesk.mbx.dla-ticket-request@mail.mil (Non-urgent general IT issues)

For DLA Energy Products and Services

The DLA Enterprise Service Desk provides an enterprise-wide level of support that includes 24 x 7 x 365 operations and monitoring support for the DLA Energy Products and Services. 

  Toll Free: 1-800-446-4950

Online: Customer and Vendor Assistance (dla.mil)

Latest Announcements

CRM Transformation

Customer Relationship Management moving to ServiceNowOn August 9, the Customer Interaction Center (CIC) implemented a new Enterprise Business Platform, ServiceNow, in order to modernize its capabilities to improve overall collaboration, management, and resolution of customer inquiries.

What is changing for DLA customers?

Previously, DLA customers received email updates regarding their inquiries throughout the resolution process from  dlacontactcenter@dla.mil.

Now, DLA customers receive email notifications regarding their inquiries from  dla@servicenowservices.com with updates regarding the status of their inquiry with the CIC. Customers receive email notifications from  dla@servicenowservices.com when their case ticket is “Opened,” “Closed,” or if a CIC Agent or Customer Facing Representative (CFR) needs to contact them regarding their request. Customers will still be able to reply to emails they receive regarding their request.

What is NOT changing for DLA customers?

Customer Interaction Center with image of a woman on the phoneWhile DLA’s ticket system is changing, customers will continue to contact the CIC for any inquiries using methods listed at the top of this page.

Technical Difficulties with ServiceNow

For Access problems or Technical issues please contact the DISA Global Service Desk at:

  •   Toll Free: 844-DISA-HLP (844-347-2457)
  •   DSN: 850-0032
    • Press 5, then speak or enter D-L-A

Additional Information

  • ServiceNow was deployed using an Agile (incremental) development process. This Customer Service Management (CSM) deployment delivers a Minimum Viable Product (MVP) while future deployments will deliver additional capabilities.
Working with DLA

Find more Customer Support resources using the links and tiles below. You will find self-help tools, frequently used resources, ways to learn about DLA and how to do business with us, and more information that can help you navigate the complex world of Defense Logistics.

About DLA: Learn more about the Defense Logistics Agency, find quick facts and an overview of the agency, discover our history, find our leaders, and read our latest news offerings. 

 
Videos

DLA Fast FAQ Customer Interaction Center

Click the center of the image above to play video.

You can also view this video on dvidshub.net 

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