DLA’s customer service management team gathered in Battle Creek, Michigan, July 17, 2024, to pursue work on new CSM capabilities. Team members included Sly Ahn, DLA Customer Support Division director and his team from Fort Belvoir, Va.; Jessica Thomas, DLA portfolio manager for DLA Information Operations, and her team, customer service employees from Battle Creek; and leadership teams from Accenture and ServiceNow. Photo by Jace Armstrong, DLA Information Operations