My name is:
Terrance Taylor
I am:
A customer support representative for DLA Land and Maritime at Norfolk Naval Station, Virginia.
Describe your job in a sentence:
I serve as an on-site representative for DLA Land and Maritime Naval Customer Operations supporting our East Coast customers. I provide logistics assistance, technical expertise and training to U.S. military and civilian agencies receiving logistics support and services from DLA.
How long have you worked at DLA?
I began working at DLA in June 2008.
What is your favorite thing about working for DLA?
As a retired Navy sailor and former customer of DLA myself, I love the fact that I can still be an integral part of the team. Supporting the very customers who directly impact the freedoms we enjoy every day is an incredible feeling. My customers are on the front lines making things happen every day. It’s an awesome feeling knowing that DLA has afforded this retired sailor the opportunity to play a role in impacting the mission and preserving freedom.
What are your best memories of working here?
My best memories are visiting the ships and speaking with sailors. Hosting employees from Columbus, Ohio, during visits at customer sites provides them an opportunity to visit the ships and shore commands in Norfolk to get a better idea of what a sailor’s life is like, how they live and what their customers do daily. Seeing an aircraft carrier, submarine, amphibious assault ship, guided missile destroyer or an F/A-18 Super Hornet fighter jet for the first time up close is a once-in-a-lifetime experience. Our teammates go back home better prepared and equipped having had that experience.
How do you make a difference?
I view myself as a mosaic of all the experiences that I have accumulated during my career. Using my good and bad experiences as a sailor has shaped me into the best customer service representative my customers have or will ever come across. What my customers do is very important, and giving them anything less than my very best would be letting the team down.