RED RIVER, Texas –
Army Lt. Col. Milton G. Kelly has been awarded the Defense Meritorious Service Medal for his achievements while serving as commander, Defense Logistics Agency Distribution Red River, Texas.
Always looking to incorporate measures to engineer in quality steps and reviews for all processes, Kelly implemented tracking systems to monitor quality indicators in receipt, storage and distribution processing to track individual actions, leading to a significant improvement in the denial rate, a key indicator in improved quality measures.
He led his team to realize improved metrics in high-performance, achieving the command’s single highest month in two years. He also achieved a three-year high of 92 percent on time for routine MRO processing.
Kelly also continued to maintain joint Logistics Modernization Program workgroups to improve Army retail support and develop business processes and systems that allowed the organization to monitor and visualize performance and leading indicators impacting supply and distribution support to host and major customer Red River Army Depot. These efforts improved on-time performance in 99 percent of daily deliveries on-time and requisition fulfillment rates.
During Kelly’s tenure, he actively engaged the workforce in his commitment to create a safer working environment. He led the distribution center to complete the VPP Stage 3 Challenge Program, ensuring DLA Distribution Red River remains a risk-free environment. The distribution center met this goal as a result of Kelly’s presence on the warehouse floor, listening to feedback from his team and making employees accountable for their role in maintaining a culture of safety.
Kelly also led improvements in both climate and culture at DLA Distribution Red River. He established and implemented culture action plans, EEO engagement plans and conflict resolution forums, reducing complaints and creating an outlet for employees to voice concerns.
“Lieutenant Colonel Kelly’s accomplishments reflect his commitment to improved customer support and his dedication to his workforce to create a safer working environment,” said DLA Distribution commander Army Brig. Gen. Richard Dix.