COLUMBUS, Ohio, Sept. 28, 2018 —
Defense Logistics Agency Land and Maritime associates will soon experience changes to phone use as part of the Agency’s deployment of new telephone services.
Starting Oct. 12, DLA Information Operations will implement the Extension Mobility feature for Enterprise Voice over Internet Protocol systems in Columbus – joining other DLA major subordinate commands to make the move in recent months. Some phone numbers are exempt from the roll out, including conference rooms, emergency services, command and other identified telephone lines.
The Extension Mobility feature will allow users to log in to and access telephone services from any EVoIP phone, and will end the need to physically move office phones from one desk to another.
“You can go to different cubicles, offices or training rooms – basically anywhere there’s an EVoIP phone – and log in to that phone and be able to immediately receive your phone services,” explained Kari Riskedahl, DLA Information Operations Business Relationship Manager for Columbus.
DLA Information Operations has already implemented this feature for more than 30,000 DLA users across the enterprise.
The change to telephone services is part of a broader push to advance the Agency’s technological systems beginning with last year’s phased deployment of EVoIP. Extension Mobility adds another dimension of efficiency and flexibility. Users are no longer “tied to their desk” so to speak, or forced to play catch up after days away from the office on official travel or attending off-sites. They can simply log in to any EVoIP phone within the network to check voicemails and make or take phone calls. It also eliminates the need to put in work tickets for phones when desk locations change or new employees start work.
“Extension Mobility is a perfect example of improving efficiency,” Riskedahl said. “DLA used to have a multitude of phone vendors, which created more points of contact for troubleshooting, more contracts to maintain, and more ‘one-off’ solutions for specific sites. EVoIP and Extension Mobility provide a unified phone service enterprise solution for DLA. Imagine traveling to a different location and not having to ask how to get an outside line because you will already know how.”
What to know:
Starting Oct.12, users will be required to log in to their EVoIP phone using their Extension Mobility account in order to use their assigned phone number. Users will be automatically logged out of their account after five days or 120 hours. To get started using Extension Mobility, view the instructions for logging in to and out of Extension Mobility and changing the default PIN. Users can also view the Extension Mobility training video.
Users who need help should submit a work ticket by visiting the J6 Single Point of Entry at https://spoe.dla.mil or by contacting the Enterprise Help Desk at 855-352-0001.