Richmond, Va, June 4, 2019 —
Defense Logistics Agency Aviation-San Diego provides support to our Navy service members every day, to the tune of processing more than 74,000 parts, supporting over 12 different type model series aircraft, multiple components and more than 4,000 artisans in production depot maintenance on a daily basis while maintaining an overall material availability of 92%.
However, April 25 was a special day … Manuel Delossantos, customer support manager, Defense Logistics Agency Aviation-San Diego, was contacted by personnel in the Airborne Command and Control and Logistics Wing, Point Mugu, California, to expedite a deployment material requirement for Fixed Wing Airborne Squadron One-One-Six (VAW-116).
Navy Chief Petty Officer Rafael Vasquez told Delossantos their requisition was in backorder status and VAW-116 had an aircraft-on-ground which needed an oxygen walk-around bottle to make its deployment the next day onboard the USS Theodore Roosevelt (CVN-71) which along with selected ships from Carrier Strike Group 9, was joining with forces from the Air Force, Army and Marine Corps to support U.S. Indo-Pacific Command’s 2019 Exercise Northern Alaska.
Delossantos acknowledged the urgency and validated the material was available in protected stock. Then he contacted Jasper Brown, forward presence customer logistics support specialist in Norfolk, Virginia, to reach out to the ACCLOGWING to help with creation of a customer relationship management request for breach of stock to pull stock out of DLA inventory for the Fleet Readiness Center Southwest.
Immediately, Brown completed the transaction and in turn Delossantos contacted Gregory Levardo, retail officer, DLA Distribution-San Diego, for a possible inbound request for an aircraft-on-ground.
At 3 p.m. that same day, Charlie Haury, deputy, DLA Aviation-San Diego, received a call from Senior Chief Petty Officer Dennis Fain, with the E2/C2 ACCLOGWING, who said a transit aircraft would land at 5:30 p.m. at Naval Air Station North Island, San Diego at Fleet Logistics Support Squadron 30 (VRC-30) and asked, if possible, could DLA support this critical requirement.
Since this was after normal working hours, Haury reached out to his Customer Support Specialist Angelo Rosa, and Santiago Castillo Salado, supply systems analyst, DLA Distribution, to execute the request.
DLA Distribution immediately deployed Salado to the Protected Stock Storeroom. Meanwhile, Rosa had to check the system and process the necessary system transactions to complete the breach of stock in order to issue the material - all within roughly two and a half hours.
Since this was after hours, many base personnel were still heading out the gate and traffic delayed Salado for an hour. Meanwhile, Haury received a call from VRC-30 Chief Petty Officer Angel Sison, who said the transit aircraft landed early. Sanchez asked if the part could be delivered to the flight line while engines were running.
Immediately, Haury contacted Rosa to check on progress - Salado had just arrived to the warehouse and unfortunately, there was not enough time to get the part to the aircraft. However, Haury reached out to personnel in the E2/C2 ACCLOGWING and assured them the part would be at VRC-30’s Maintenance Control Shop within the next hour. According to Haury, Sison and Fain were jubilant and said they had a planned flight into VRC-30 in the morning.
As promised, DLA Aviation-San Diego delivered the material to VRC-30 and the VAW-116 met its mission for deployment.