RICHMOND, Va –
Employee spotlight regularly features outstanding non-supervisory personnel from throughout the Defense Logistics Agency Aviation and other DLA employees on Defense Supply Center Richmond, Virginia. Organizational directors may submit names of employees they wish to feature in this column to DLA Aviation Public Affairs. For more information, call (804) 279-3139.
Name: DeAnne Allshouse
Organization: DLA Aviation at Ogden
Years of Service: 6 months
What is your job title, and what do you do, specifically? As a Customer Support Technician, I am the face of Defense Logistics Agency Aviation here on Hill Air Force Base in Ogden, Utah, to our customers and partners in the Missile Maintenance Group in support of the Nuclear Enterprise. I provide a wide range of transactional supply issues involving DLA and non-DLA managed items, ensuring the timely processing of customer orders and customer access to product, account and order information. I also provide tailored customer support, maintain customer data and respond to customer inquiries. Further, I provide our Air Force customers with order status updates and modifications, follow-ups on customer receipts, receive and process order cancellations, and maintain customer data as required.
What do you like most about your job? What I enjoy most is the teamwork I have experienced in my short time working this wonderful group of people. I am grateful for the support my leadership provides to me. Everyone is helpful and right there when I need assistance.
What kind(s) of training and education helps your work performance in your current role? Since I am relatively new to DLA, what I find most helpful is that we have excellent one-on-one training that shortens the learning curve. The hands-on training from my team, along with the support I get from our business process analysts, has helped me tremendously. We have a robust "how to" training repository that is easy to navigate.
As a Supply Technician, how has your workload been affected by the COVID-19 pandemic? COVID-19 safety provisions haven’t really affected my workload because of the seamless teleworking capabilities, coupled with having a great team of people around me. Virtual assists are just an instant message away.
What have been the challenges? With all things considered, there haven’t been too many challenges. Outstanding training, coupled with the ability to telework, has been nice. With all the resources available, it has made for a smooth transition, and my team is always readily available to help or answer questions.
If you could speak directly to the warfighters you support, what would you tell them? I would like to say to them that despite the lack of people physically sitting "in seats," we are none the less dedicated to ensuring you have the parts you need to make to mission happen and that we’re working just as hard to provide the same level of support.
What advice would you have given yourself 10 years ago? Ten years ago, I would’ve told my younger self to set realistic goals and milestones and work hard to achieve them.
Where do you see yourself five years from now? To progress in both grade and job roles. Based on the skills I am rapidly acquiring, DLA has excellent growth opportunities and a wide degree of job functions within easy reach ranging from numerous opportunities within material management, planning and support, distribution, depot level repairables and disposition services.
What is/are your favorite book(s), television show(s) or movie(s)? My favorite shows are "True Crime", "Survivor", "Grey’s Anatomy", "This Is Us" and Friends. Comedies are my favorite types of movies.
What are some of your passions outside of work? I enjoy decorating and spending time with family.
What is your favorite military aircraft and why? My favorite aircraft is the Air Force F-16. My husband, Jim, spent three years as an airshow team crew chief with the U.S. Air Force Thunderbirds. I was always amazed at the teamwork, pilot skills and aircraft maneuverability.