Course Description
This course is designed so students learn how to construct cases, close cases, build dashboards using filters and other methods that are used for Level 1 and 2 agents. This course also demonstrates overviews, methods, terminology, and providing next generation customer support for Level 1, 2, and 3 agents. This is a 4 Hour and 8 Hour course.
Target Audience
DLA, military services, and Other Government Agencies.
Delivery Methods
Classroom Instruction (8 Hours) 0830-1600 EST
Webinar (4 Hours) 0800-1200 EST
Webinar Dates
February 12, 2025
February 26, 2025
March 27, 2025
April 24, 2025
May 14, 2025
June 11, 2025
July 16, 2025
August 13, 2025
September 10, 2025
November 05, 2025
December 09, 2025
Zoom Link: https://www.zoomgov.com/j/16106091581
Training is available to the Department of Defense (DOD), civil agencies, participating allied governments and government sponsored vendors and contractors.
Contact Us
For questions or additional interest in Training, contact the Customer Support Training at:
E-mail: dla.tng@dla.mil