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Customer Interaction Center

The DLA Customer Interaction Center (CIC) is your “One Call Resolution” point of contact for all logistics issues related to DLA. We’re here for you 24 hours a day, 7 days a week, including government holidays.

  • Toll Free: 1-877-DLA-CALL (1-877-352-2255)
  • DSN CONUS/OCONUS: 877-352-2255
    • For dialing questions, contact your local switch operator or email our Support Office at dlacicsupport@dla.mil with your full DSN number and prefix.
  • Commercial: 269-704-7921
  • Email: dlacontactcenter@dla.mil

CRM Transformation Announcement

On August 9, the Customer Interaction Center (CIC) is implementing a new Enterprise Business Platform, ServiceNow, in order to modernize its capabilities to improve overall collaboration, management, and resolution of customer inquiries.

What is changing for DLA customers?

Currently, DLA customers receive email updates regarding their inquiries throughout the resolution process from dlacontactcenter@dla.mil.

Starting August 9, DLA customers will receive email notifications regarding their inquiries from dla@servicenowservices.com with updates regarding the status of their inquiry with the CIC. Customers will receive email notifications from dla@servicenowservices.com when their case ticket is “Opened,” “Closed,” or if a CIC Agent or Customer Facing Representative (CFR) needs to contact them regarding their request. Customers will still be able to reply to emails they receive regarding their request.

What is NOT changing for DLA customers?

While DLA’s ticket system is changing, customers will continue to contact the CIC for any inquiries using the following methods:

  • Toll Free: 1-877-DLA-CALL (1-877-352-2255)
  • DSN CONUS/OCONUS: 877-352-2255
  • For dialing questions, contact your local switch operator or email our Support Office at dlacicsupport@dla.mil with your full DSN number and prefix
  • Commercial: 269-704-7921
  • Email: dlacontactcenter@dla.mil

Technical Difficulties

For Access problems or Technical issues please contact the Enterprise Service Desk at:

  • Toll Free: 1-855-352-0001
  • DSN: (CONUS) 855-352-0001 (OCONUS) 94-855-352-0001

Additional Information

  • ServiceNow was deployed using an Agile (incremental) development process. This Customer Service Management (CSM) deployment delivers a Minimum Viable Product (MVP) while future deployments will deliver additional capabilities.

 

DLA Energy Enterprise Service Desk (ESD)

The DLA Enterprise Service Desk provides an enterprise-wide level of support that includes 24 x 7 x 365 operations and monitoring support for the DLA Energy Products and Services.