DLA Customer Interaction Center

The DLA Customer Interaction Center (CIC) is your “One Call Resolution” point of contact for all logistics issues related to DLA. We’re here for you 24 hours a day, 7 days a week, including government holidays.

For Immediate Assistance


Call Us

Toll Free:
1-877-DLA-CALL
(1-877-352-2255)

Commercial:
269-704-7921

Lines are open 24 hours a day, 7 days a week, including government holidays.


World-Wide

  DSN CONUS/OCONUS:
877-352-2255

For dialing questions, contact your local switch operator. 


Email Us

For Lower Priority Requests

dlacontactcenter@dla.mil

For DLA System Access or Technical Issues

For system access, password resets, AMPS assistance or other technical issues, please contact the DISA Global Service Desk at: 
Toll Free: 844-DISA-HLP ( 844-347-2457)
DSN: 850-0032
- Press 5, then speak or enter D-L-A
DLA Service Portal  (CAC or User ID/Password required) 
Email:  disa.global.servicedesk.mbx.dla-ticket-request@mail.mil (Non-urgent general IT issues)

For DLA Energy Products and Services

The DLA Enterprise Service Desk provides an enterprise-wide level of support that includes 24 x 7 x 365 operations and monitoring support for the DLA Energy Products and Services. 

 Toll Free:  1-800-446-4950
Online: Customer and Vendor Assistance (dla.mil)

Working with DLA

Find more Customer Support resources using the links and tiles below. You will find self-help tools, frequently used resources, ways to learn about DLA and how to do business with us, and more information that can help you navigate the complex world of Defense Logistics.

About DLA: Learn more about the Defense Logistics Agency, find quick facts and an overview of the agency, discover our history, find our leaders, and read our latest news offerings.

Find a DLA Customer Facing Office: As the nation's combat logistics support agency, DLA has personnel worldwide to support the warfighter.

Customer Support Management: CSM enables Customer Facing Community to provide service and support for customers through communication channels such as web, email, and telephone.

What DLA Offers

A simplified illustration of a hand holding a tray with a delivery truck, fuel drum, construction materials, medical supplies, storage and a forklift

Intro for Small Businesses

A simplified illustration of two hands shaking with the DLA emblem above them

Frequently Used Resources

A simplified illustration of a pair of glasses over an open book

Self Help Tools

A simplified illustration of a computer monitor with a wrench and hammer crossed on the screen

How to Order

A simplified illustration of a clipboard with a checklist labeled "order" accompanied by a pencil

Find Your Order

A simplified illustration of clipboard with a checklist labeled with the word "order" accompanied by a magnifying glass

Excess Property Disposal

A simplified illustration of stacks of military vehicles being packaged into crates

Training

A simplified illustration of a speaker in front of a presentation slide

Brochures

DLA Brochures graphic

Videos

DLA Fast FAQ Customer Interaction Center

Click the image above to play, or view on dvidshub.net 
This video is available in open caption  

Frequently Asked Questions

Collapse All Expand All
Expand List item 5488Collapse List item 5488  Requisition Processing/Order Status/Tracking

Q- Can you process my order?

A- Yes, we can process your order. Please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

Q- Can you process my emergency order (A0E: Exception Requisition via DSS/WMS ENTRY)?

A- Yes, we can process your emergency order. Please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

​NOTE: For an Emergency Requisition, recommend calling the CIC vs. emailing for quicker input time.

  • Please provide the following:
    MILSTRIP data (80-Card Column)
    Justification (i.e. Downed Aircraft and Tail Number)

Q- Can you provide me the status of my order (status/follow-up/tracking)?

A- Many self-help tools for tracking and status are available to assist you in identifying the status of your order. If you find that you need further assistance, please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

Expand List item 5485Collapse List item 5485  Cancellations

Q- Can you cancel my order?

A- Yes, we can assist you with a cancellation request. There may be certain circumstances where a cancellation cannot be submitted. Certain criteria may require assistance at another Level. Please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) for further assistance.

For certain situations Cancellations CANNOT be submitted or may require further approval from qualified personnel:

  • Army Requisitions - Per Army Mandate.
  • Foreign Military Sales (FMS) Requisitions - The International Logistics Control Office (ILCO) must process.
  • BA, BD, and BZ Status Requisitions - Priority 1-3 (IPG I) - Submit Cancellation and Escalate (CIC Role) to the CAS for final Resolution.
  • BV Status Requisitions - Submit Cancellation and Escalate (CIC Role) to the CAS to determine if the order can be Cancelled because the Requisition is on a direct delivery contract.
Expand List item 5490Collapse List item 5490  Expedite

Q- Can you expedite my order?

A- Many self-help tools are available to assist you. If you find that you need further assistance, please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

Q- Can you assist me with my Supply Assistance Request (SAR)?

A- Yes, we can assist you with your SAR. Please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

NOTE: Please make sure to include a Mission Impact Statement.

Expand List item 5491Collapse List item 5491  FedMall

Q- Can you assist me with my Federal Mall (FedMall) checkout?

A- Yes, we can assist you with your FedMall checkout. Please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

Q- Can you process my emergency order (A0E: Exception Requisition or A0A: Standard Requisition, via FedMall MOES)?

A- Yes, we can process your emergency order. Please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

Expand List item 5494Collapse List item 5494  Discrepancy Reports

Q- Can you provide status of my Supply Discrepancy Report (SDR)?

A- SDR guidance is available in the Self-Help Tools to assist you in identifying the status of your SDR. If you find that you need further assistance, please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

Navy/Marine Corps - SDR Submittal Change

  • The CIC no longer has the authority to submit SRDs for Navy and Marine Corps customers per guidance from NAVSUP HQ and DoD SDR Administrators.
    All Navy/Marine Corps SDRs (SF-364) must be submitted systemically through the system PDREP.
Expand List item 5495Collapse List item 5495  NSN/Cataloging/Asset Availability

Q- How many assets are available?

A- Asset information can be found through the DLA Orders page in Federal mall (FedMall). If you find that you need further assistance, please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

Q- Can you provide me the Catalog Management Data for this National Stock Number (NSN)? OR
Q- Can you assist me with finding a substitute National Stock Number (NSN)?

A- Many Self-Help tools are available to assist you with finding Catalog Management Data for an NSN. If you find that you need further assistance, please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

Q- How can I look up a National Stock Number (NSN)?

A- Information on researching NSNs is available through Web Federal Logistics System (WebFLIS), Federal Logistics Data on Mobile Media (FED LOG®) and Public Logistics Data on Mobile Media (PUB LOG®). If you find that you need further assistance, please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

Expand List item 5486Collapse List item 5486  WebFLIS®/FED LOG®

Q- Can you assist me with accessing the Web Federal Logistics Information System (WebFLIS®)?

A- Access to the WebFLIS® application is role based and each user must register through the Account Management and Provisioning System (AMPS).

Begin the registration process or contact the following for additional assistance:

Q- Can you help me with FED LOG® access issues.

A-  Yes, we can assist you with FED LOG® access issues. Please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

Expand List item 5489Collapse List item 5489  CAGE

Q- Can you assist me with verifying my address change in the Commercial and Government Entity Program (CAGE)?

A- Yes, we can assist you with verification of your address change in CAGE. Please respond to any emails sent from CAGE prior to contacting the CIC. If further assistance is required, please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

Q- Can you assist me with my System for Award Management (SAM) registration?

A- Please contact the Federal Service Desk (FSD) for assistance.  Additional information is available in the Help section of the System for Award Management (SAM) website.

Q- Can you assist me with my NATO CAGE registration?

A- Please refer to the websites below. NCAGE requests can be completed through the NCAGE Code Request.

Expand List item 5492Collapse List item 5492  JCP

Q- Can you provide me the status of my Joint Certification Program (JCP) Certification?

A- Yes, we can assist you with the status of your JCP Certification.  Please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

Expand List item 5487Collapse List item 5487  Energy

Q- How do I report an issue regarding FuelsManager Defense (FMD)? OR

Q- How do I report an issue regarding FuelsManager Defense (FMD) SAR? OR

Q- Can you assist me with my FuelsManager Defense (FMD) Ledger Request? OR

Q- Customer is having issues accessing Enterprise External Business Portal (EEBP). OR

Q- Can you assist me with DLA Energy's Electronic Point of Sale fixed, mobile or Enterprise applications?

A- Yes, we can assist you with any of the above Energy issues. For assistance, please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

 

Expand List item 5493Collapse List item 5493  IT Issues/System Issues

Q- Customer is having access issues and is trying to get through to DISA.

A- Please contact the DISA Global Service Desk 844-347-2457, *Press 5.