DLA Customer Assistance Handbook

The public can now Download the current edition by clicking the link DLA Customer Assistance Handbook Download (PDF version). Fill out the Information Request Form to place and order for print copies.  While every effort is made to ensure that the handbook is current for our customers, information is subject to change on a regular basis. We continue to maintain the web version as the most recent version.

Contingency and Disaster Relief Operations Commodity Self-Help Book

Information on DLA and other agencies' managed materials, programs, and information can be utilized to augment information found on the DLA Enterprise website and other DOD/Federal Agencies. This is contained in the Contingency and Disaster Relief Operations Commodity Self-Help Book (PDF). This document is only available via download.

This self-help book's objective is to give material and National Stock Number (NSN) level information about essential supplies, equipment, goods, and services that can be utilized for task planning and execution in support of disaster relief and contingency operations. To see the NSN's Total Item Record, the IMM, and the most recent data on the NSN's order fulfillment and procurement status, use WebFLIS®, FED LOG®, DLA EBS-MM03, SCS, One Touch, FedMall-DLA Orders, and/or WebVLIPS.

Conversion Calendar

Calendars can be downloaded and printed by customers using the file provided below, or they can use the Information Request Form to receive a hard copy of the most recent calendar.   

• DLA Conversion Schedule - 2025/2026  (Color PDF)
• DLA Conversion Schedule – 2027/2028 (Color PDF) available for download.

Customer Analysis Report Engagement Summaries (CARES)

The DLA Customer Analysis Report Engagement Summaries (CARES) promote efficiency in DLA's customer-facing processes by providing actionable information in a variety of formats. Customer assistance data is derived from Customer Interaction Center (CIC) contacts, centered on customer DoDAACs, command comparisons, relevant NSNs and respective statuses, and interaction reasons for and points of contact.

The above map demonstrates the geographic spread of CARES completed and distributed by the Customer Engagement Analytics Team. Each report is focused on the individual needs of the report requestor or customer and can be catered to practically any metric or requirement provided. Customers can represent any form of entity or group, such as military services, Combatant Commands, Major Subordinate Commands, agencies, units, geographic areas, specified operations, and many more. 

To request report-based assistance, please complete this Report Request Form.
Please contact csmanalytics@dla.mil with any questions, inquiries, or report requests.

Brochures

• DLA product and service Brochures can be downloaded or printed online.