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Find Your Order

Wrapped pallets of cargo sitting in an airfield are loaded into a plane

Getting started finding your order

Once an order, or requisition, is placed, customers often ask “Where is my stuff?”

Using your Document Number (DOC NO) or Transportation Control Number (TCN), you can use several systems to track and locate your item of supply. Sites may require a common access card along with a System Access Request.

When in doubt, the DLA Customer Interaction Center is your “One Call Resolution” point of contact for all logistics issues related to DLA, and can assist with information related to your order.

Resources for finding your order

Resource Description
FedMall FedMall gives DLA inventory users access to research, requisitions, and tracking capabilities. The Department of Defense, federal, state, and authorized municipal agencies can use this eCommerce ordering system to look for and purchase goods from both commercial and government sources. Tens of millions of individual supply items will be available to buyers, ranging from commercial off-the-shelf goods to centrally managed DoD and General Service Administration assets.
Customer Assistance Handbook A thorough manual that includes contact data, program information, code explanations, process instructions, and more for DLA clients working with the agency.
Web VLIPS WEBVLIPS is a web based, access controlled query system that may be used from any computer with an Internet connection. It makes use of a DAAS relational database system called the Logistics Online Tracking System (LOTS), which illustrates the steps involved in a logistics task. Requisitions can be tracked by the WEBVLIPS customer from the time they are released into the DoD pipeline until the material is recorded in the responsible records at the destination activity. WEBVLIPS is also able to monitor excess reports and the transportation of those excesses to the disposal site or depot.
DSS Material Tracker Material Tracker is a distribution tool that allows customers to track their Materiel Requisitions Order status using information from the Distribution Standard System. (Common Access Card required)
IGC The U.S. Transportation Command and the Defense Logistics Agency collaborate on the IGC program. The Global Transportation Network (GTN) of USTRANSCOM and the Enterprise Business System of DLA have "converged" to give DOD a comprehensive set of networked, end-to-end deployment, distribution, and visibility capabilities. Effectively assisting the Joint Force Commander in making decisions based on actionable logistics data is the ultimate objective of IGC. IGC provides HQ DLA and USTRANSCOM with a single source of authoritative, shared data, information, and business standards. (A common access card is necessary.)
WebSDR Defense Logistics Management Standards (DLMS) implementation of SDR processes is supported by the DoD WebSDR program. A tool called the Supply Discrepancy Report (SDR) is used to report shipping or packaging inconsistencies that are the shipper's fault and to offer suitable answers and solutions. In order to help customers who are not supported by a component DLMS-compliant SDR program, WebSDR facilitates SDR transaction interchange, offers a web-based entry mechanism, and makes SDRs visible for research and trend analysis through management report/query functionality.
Law Enforcement Support Office (LESO) DLA’s Law Enforcement Support Office transfers excess Department of Defense property to federal, state, and local law enforcement agencies within the United States and its territories
STORES The Subsistence Total Order and Receipt Electronic System (STORES) is DLA Troop Support Subsistence's web-based ordering system that allows customers to create and receipt Subsistence products.
DMMOnline DLA Troop Support's medical supply chain can be accessed through the DLA Troop Support Medical Master Online (DMMOnline) Catalog, a commercial portal. Among the programs it offers are the Medical Electronic Catalog (ECAT), the Prime Vendor Program, the Pharmaceuticals Program, the Medical/Surgical Program, the Equipment Program, and the Readiness Program. (Needs a Common Access Card.)