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News | July 17, 2015

Barstow’s Lundin awarded Global Distribution Excellence: Annual Contract Quality Assurance Program Commendable Service Award

By DLA Distribution Public Affairs DLA Distribution Public Affairs

Kay Lundin, surveillance lead and acting supply systems analyst at Defense Logistics Agency Distribution Barstow, Calif., has been awarded the Global Distribution Excellence: Annual Contract Quality Assurance Program Commendable Service Award (Surveillance Lead) for her thorough oversight of the organization’s contract service provider.

Lundin is responsible for both managing the day-to-day workload of the assigned quality assurance evaluators, as well as providing a thorough review, oversight, and acceptance of the contract surveillances that are submitted by her team.  The contract surveillances and the processes for ensuring thorough documentation for all oversight activities make up a significant portion of the quality assurance requirements set forth in the Federal Acquisition Regulation and the DLA Distribution Contract Quality Assurance Program, also known as CQAP.

“Kay’s outstanding performance and total devotion to her assigned duty responsibilities and laser-like focus on the policies and principles of the CQAP were instrumental in her teams ability to complete more than 1,000 surveillances during 2014, while maintaining a nearly flawless 99.5 percent quality rating metric on all surveillances submitted and accepted into the contract history file,” said Brent Cox, the distribution center’s director. 

To share her knowledge, Lundin mentored and coached new surveillance leads at other distribution centers.  Additionally, she volunteered to participate on the team that was established to develop requirements for, test, and eventually field a new Quality Management Tool to replace the scheduling, documenting, and reporting application that has been used for the past eight years.  

In addition to her primary duties as the surveillance lead, Lundin has serving as the distribution center’s sole supply systems analyst for the last two years.  She is responsible for generating a daily metric review for the distribution center’s retail business and acts as the point of contact for Distribution Standard System Cadre Training for both government employees and 120 contractors. 

“Kay is a tireless champion of the CQAP and has been a key field-level proponent of the Contract Quality Assurance Program.  Her insight and understanding of both the distribution processes and the Quality Assurance Oversight Program have greatly aided both operational and acquisition DLA Distribution headquarters staff personnel in continually improving all aspects of the oversight program and processes,” said Cox.