DLA National Account Managers Build Trust While Connecting the Corps

By Dianne Ryder

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Vertical image of Marines tasing boxes of supplies onboard the USS Harpers Ferry.
Marines with the 11th Marine Expeditionary Unit pass along boxes of supplies during a resupply at sea aboard USS Harpers Ferry. DLA’s Marine Corps NAM team ensures the service understands what DLA can provide expeditionary forces away from traditional supply routes.
Vertical image of Marines tasing boxes of supplies onboard the USS Harpers Ferry.
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Marines with the 11th Marine Expeditionary Unit pass along boxes of supplies during a resupply at sea aboard USS Harpers Ferry. DLA’s Marine Corps NAM team ensures the service understands what DLA can provide expeditionary forces away from traditional supply routes.
Photo By: Marine Corps Cpl. Adam Dublinske
VIRIN: 190901-D-YE683-005

Marines have historically worked in austere environments and virtual isolation. Self-sufficient, they’ve learned to solve problems on their own.

Relying on anyone outside their immediate sphere is contrary to Marine Corps ethos, said Marine Corps Col. Steve de Lazaro, Marine Corps National Account Manager for the Defense Logistics Agency. But he and his team ensure the service understands what DLA can offer it as an expeditionary force that supports naval and joint operations.

“The art of that comes in when you can marry up the service’s needs with the capabilities DLA has,” he said.

Nurturing relationships with subject matter experts at DLA’s headquarters and major subordinate commands is key to getting the right data to Marine Corps partners.

“Having all the NAM teams next door to one another is a great way to bounce ideas off each other and find out what one service might be doing,” the colonel said, adding that they might borrow others’ good ideas. “That’s why they pull us into DLA, to bring that operational experience and see how we can apply those DLA capabilities to some of the problems and challenges we’ve seen as operators.”

The NAM team gets daily calls from Marines who need help developing solutions for operational logistics problems and clarifying how DLA processes can help them, de Lazaro said.

“We do a fair bit of trouble-shooting as we focus on operational and strategic programs,” he said. “We give them a good answer or we direct them to the folks they need to be speaking with. That’s another facet of the NAMs’ job – not necessarily solving everybody’s problems, but getting them connected to the right people.”

Like most of the Marine Corps NAM team members, Senior Logistics Specialist Tom Adissi is a former career Marine who served for 23 years.

“Helping the Marine Corps get tied in from a service perspective and understand how the industrial base keeps that going – that’s the big motivation,” he said.

A priority for the Marine Corps and DLA is increasing the use of additive manufacturing. Manufacturing parts with a 3D printer reduces time and cost compared to ordering specialized parts that may not be readily available. The service hopes to have Defense Department guidance on certification and testing of 3D parts in the coming months, Adissi said. Until then, DLA will continue pursuing additive manufacturing opportunities with Marines.

The NAM team is also working with Marines to get involved earlier in the service’s acquisition process for vehicles and parts, such as with the Joint Light Tactical Vehicle being fielded to Marine Corps units in the next few months. The agency already has the majority of the parts catalogued and provisioned, which allows supply planning for as many as 10,000 parts and eliminates the need for extended contracted support, Adissi said.

“Early inclusion of DLA in the acquisition process eliminates the two- to three-year process of establishing cataloging data for the parts and appropriate industrial base support after the weapons system is fielded,” he added.

Customer support representatives like Dean Cassel are also a valuable part of the NAM team and regularly interact with Marine operating forces and supporting commands. Cassel has been a CSR to the Marine Corps for 11 years and is co-located with the Program Executive Officer Land Systems and Marine Corps System Command in Quantico, Virginia. He answers requests for assistance, trains customers to use DLA ordering and self-help tools, and helps solve emerging issues. Because of his military and civilian experience, his customers know him and continually seek his help.

Image of a Marine exiting a green cammo truck with a smoke cloud behind it and a Humvee in the background.
A Marine with Combat Logistics Battalion 6, Marine Air-Ground Task Force 6, provides security while participating in an advanced motorized operations course at Marine Corps Air Ground Combat Center at Twentynine Palms, California, in February. DLA works closely with Marine Corps logisticians to ensure supplies like repair parts and fuel are readily available during heightened operations.
Image of a Marine exiting a green cammo truck with a smoke cloud behind it and a Humvee in the background.
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A Marine with Combat Logistics Battalion 6, Marine Air-Ground Task Force 6, provides security while participating in an advanced motorized operations course at Marine Corps Air Ground Combat Center at Twentynine Palms, California, in February. DLA works closely with Marine Corps logisticians to ensure supplies like repair parts and fuel are readily available during heightened operations.
Photo By: Marine Corps Pfc. Skylar M. Harr
VIRIN: 190901-D-YE683-008
“To build trust, you show up; and when I say that, I mean you show up to their meetings when you get invited. You show up and talk to them on a daily basis,” he said. “I don’t sit at my desk all day. I walk around, I talk to these people and I ask them what’s going on.”

Errors in the service’s stock control system and Distribution Standard System recently sent Marine Corps stock to DLA Disposition Services for disposal. The stock, worth more than $1 million, included items needed to complete an upgrade of the Marine Corps’ medium tactical vehicle fleet.

“They needed immediate assistance to get this stuff back. I made the phone calls and connected all the dots, discovered what actually happened and was able to explain that to the different commands,” Cassel said.

De Lazaro said NAM team members rely on CSRs to identify, engage and resolve issues for the Marine Corps commands they support, keeping the team informed as they work various issues.

“There are times when resolution requires a more holistic response from the agency,” he said, adding that the NAM team may be able to anticipate obstacles and request resources from DLA directorates or MSCs. This was the case with the Marine Corps stock scheduled for disposal.

“We assisted Dean by enlisting the support of various subject matter experts across DLA Logistics Operations, DLA Finance, DLA Distribution and DLA Disposition Services,” he said.

Long shot image of 3 Humvees with 2 Marines checking over the vehicles.
Marines from 1st Battalion, 7th Marine Regiment, prepare Joint Light Tactical Vehicles for loading onto Landing Craft Utility boats in preparation for a multiservice operational test and evaluation in March at Camp Pendleton, California. Parts for the JLTV are catalogued and provided by DLA.
Long shot image of 3 Humvees with 2 Marines checking over the vehicles.
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Marines from 1st Battalion, 7th Marine Regiment, prepare Joint Light Tactical Vehicles for loading onto Landing Craft Utility boats in preparation for a multiservice operational test and evaluation in March at Camp Pendleton, California. Parts for the JLTV are catalogued and provided by DLA.
Photo By: Marine Corps
VIRIN: 190901-D-YE683-007
Tom Stevenson, assistant program executive officer for acquisition, logistics and product support at PEO LS, can testify to Cassel’s commitment to the service. Stevenson has spent the past 10 years at PEO LS arranging acquisition support for the Marine Corps’ transportation equipment. Cassel recently helped him resolve thousands of discrepancies between Marine Corps data systems and DLA’s weapons systems support database.

“His expertise has allowed for orders to flow smoothly between our Marines and DLA,” Stevenson said. “A lot of work was done by my folks, but Dean helped make sure we were getting the right information so we knew what to go fix in terms of the data.”

Stevenson recounted a 2017 incident when the Marine Corps noticed the cost of parts for its medium tactical vehicle replacement trailer had skyrocketed. Because DLA had made no purchases within the last couple of years, the production line had gone cold.

“I researched the technical data and found that the drawing they provided had errors, causing the DLA supply chain to try and procure the parts from the trailer’s original manufacturer,” Cassel said. “These items had a cold production line that had to be restarted, raising the costs by 1,000%.”

Working with DLA’s Logistics Information Services and DLA Land and Maritime, Cassel helped Marines correct technical data and drawings, which enabled DLA to competitively procure the parts and return costs to normal.

Problems and issues like this aren’t easily resolved without the NAM team helping the Marine Corps, Adissi added.

“We should be their focal point. All their questions should come to us; we have the expertise to fan it out to the enterprise as opposed to them going to all the MSCs,” he said. “The front door for them is us.”