DLA Orders – Supply Assistance Request (SAR)
DLA Orders – is the preferred method for customer submission of SAR. DLA Orders provides the capability to our customers to submit an automated SAR in an easy-to-follow format. To enter a SAR submittal in DLA Orders, click on the NSN/NIIN Inquiry drop down menu arrow on the DLA Orders tab and select Requisition/Customer Return Inquiry. Once you have entered your document number, DLA Orders will search for your requisition in EBS. The SAR Submittal button will appear on the bottom right of your screen after the requisition is found and displayed.
To submit a SAR electronically via DLA Orders, the requisition(s) must have MILSTRIP Status Codes BB, BV, BZ, or BD, and the Priority Code must be 01-08. Upon completion of all the required fields on the SAR form, DLA Orders routes your request to the Supply Chain’s Customer Account Specialist (CAS). SARs may be submitted for previously submitted PD 01-08 sales orders, subsequent to receipt of open status. Requests for supply assistance on PD 09-14 are inappropriate. If expedite action is required, the sales order must be upgraded as dictated by the urgency of need. Prior to submission, be sure you have properly coded or modified your high priority sales order, as appropriate to reflect:
- Required Delivery Date to 555, 777, or 999
- JCS Project Code
- NMCS/ANMCS code N or A
- Priority Designator 01-08 and/or have submitted a request for improved estimated delivery date (DIC: AFC), if applicable
Access to the DLA Orders SAR is via FedMall – https://www.dla.mil/Working-With-DLA/Applications/FedMall/
DLA Customer Interaction Center (CIC) – 1-877-352-2255 or DSN: 877-352-2255 – Email: dlacontactcenter@dla.mil
The information required for the submission of a SAR is in accordance with DLM 4000.25-1 – MILSTRIP, Appendix 6.10.
Contact the Logistics Operations DLA Training: DLA.TNG@dla.mil
This information at the site above is provided by: customeroutreach@dla.mil