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Customer Facing Personnel (CFP)
Digital Toolbox

The Customer Facing Personnel (CFP) Digital Toolbox serves as a centralized, mission-focused platform developed to support CFP in executing critical logistics and supply chain functions. This all-in-one resource provides direct access to essential tools needed in enhancing operational efficiency across the enterprise.

Key features include Regional Command contact directories and support channels, Item Manager lookup capabilities as well as requisition, container, and cargo tracking tools. Access to Weapon System Designator Codes (WSDCs), National Stock Numbers (NSNs), and associated specifications is also provided. Additionally, the Toolbox offers a suite of applications and reference materials to support sustained readiness and informed decision-making.

Designed with the needs of the field in mind, the CFP Digital Toolbox empowers personnel to deliver responsive, accurate, and mission-aligned support-anytime, anywhere.

MSCs - Regional Command Contacts and Support

Item Manager Lookup

Army i3Log: https://vantage.army.mil/i3log/ (Authorized Access Only)

USMC Material Item Manager Lookup: https://app.mcboss.usmc.mil/suite/sites/support/ (Authorized Access Only)

Navy NAVSUP One Touch OTS OneTouch: https://www.onetouch.navy.mil/static_ots/index.html

Air Force Stock Control System (SCS): https://scsweb.csd.disa.mil/smsweb/

USCG: https://www.dcms.uscg.mil/Our-Organization/Assistant-Commandant-for-Engineering-Logistics-CG-4-/Program-Offices/Logistics/

DLA EBS-MM03 - requires EBS access.

GSA: ncsccustomer.service@gsa.gov 

Requisition, Container and Cargo Tracking

IGC - IDE/GTN Convergence: https://www.dla.mil/Working-With-DLA/Applications/Details/Article/2922924/igc-idegtn-convergence/

Transportation Enhanced Access Management Service (TEAMS):https://eta-teams.transport.mil/teams/login

Business Support & Container Management (BSCM)

  • Pipeline Asset Tool (PAT)
  • Joint Container Management (JCM)

Integrated Mission Support for Surface Deployment and Distribution Command (ISDDC)

  • Ocean Freight
  • Land Freight
  • Freight location and container manifest

Global Freight Management (GFM):

PIEE - Procurement Integrated Enterprise Environment: https://piee.eb.mil/

  • FedMall - DLA Orders - SASOR - WSDCs
  • Contract lookup, review and deficiency reports

WSDCs and Associated NSNs & Specifications lookup tool

Weapon System Impact Tool: https://wsit.xsb.com/start.do

  • NSNs and Specifications view, download and print according to WSDC

Analytics

Customer Analysis Report and Engagement Summaries (CARES)

The Analytics team offers many types of Customer Analysis Report and Engagement Summaries (CARES) and other products catered to the needs of our customer. This slideshow demonstrates some of our capabilities with brief explanations on the data shown.

To request report-based assistance, please complete this Report Request Form.

*Please take notice, comments from our analysts are included in the notes section of most slides at the bottom of the window. 
CARES Breakdown slideshow

SSI/CAM, WSR/CSR Crosstalk

The DLA J31C Engagement Branch Analytics team summarizes the CARES related reports to increase the effectiveness of DLA's customer-facing procedures. We offer actionable data in multiple formats by highlighting what and how we can customize if requested. In addition, we also highlight other J3 products and services on CFP subjects that may be beneficial.

The primary audience are DLA's customer-facing services which include our Services, Senior Service Integrators (SSI)/Customer Account Managers (CAM) and Warfighter Support Representatives (WSR)/Customer Service Representatives (CSR). The invites are sent by calendar invite to a distribution list we maintain. If you would like to attend, have suggestions for subjects or would like more information about the CrossTalks please send an email to csmanalytics@dla.mil. 

CrossTalks are presented via Zoom with a Call-In phone number for those that do not have Zoom access.

Dates:
29 OCT 2025

Resources

Resource Description
Customer Assistance Handbook A thorough manual that includes contact data, program information, code explanations, process instructions, and more for DLA clients working with the agency.
Contingency and Disaster Relief Operations Commodity Self-Help Book

Information on DLA and other agencies' managed materials, programs, and information can be utilized to augment information found on the DLA Enterprise website and other DOD/Federal Agencies. This is contained in the Contingency and Disaster Relief Operations Commodity Self-Help Book (PDF). This document is only available via download.
Customer Engagement

A single point resource to include:

  • DLA 101
  • Talking Points
  • Who' Who in DLA
  • Brochures
  • Videos 
Law Enforcement Support Office (LESO) DLA’s Law Enforcement Support Office transfers excess Department of Defense property to federal, state, and local law enforcement agencies within the United States and its territories
System for Award Management (SAM): 

System of record for contract opportunities, contract data, wage determination, entity information, etc. Included the following databases:

  • ​Entity Overview
  • Contract Data Reports and FPDS Reports
  • Ad Hoc Award/IDV Information Reports
NCAGE Code Request Tool:​​ Used to obtain a Foreign CAGE code or to search a NCAGE code.
NATO Codification System A list of the NATO countries and their codification data.
Acquisition Workforce Tools: A resource tool to multiple data sources:
  • DLA/DOD
  • Federal Government (non-DOD)
  • Commercial
  • Aviation
  • Clothing and Textiles
  • Construction and Equipment
  • Energy
  • Land and Maritime
  • Medical
  • Subsistence
Logistics Operations Guide: Process guides to Logistics systems and processes.