DLA News Archive

Tag: customer support

Graphic with a collage of pictures and text

March 14, 2022

New resources highlight DLA’s range of supplies, services

FORT BELVOIR, Va. — A new brochure and webpage lists DLA’s extensive supplies and services with direct links to the offices that provide them.

Graphic with two women wearing head sets. Text reads: Customer Relationship Management: From Enterprise Business System to ServiceNow.

June 1, 2021

Customer Relationship Management team moving to modern service tool

FORT BELVOIR, Va. — Customer Relationship Management team members throughout the Defense Logistics Agency are transitioning to a new service-management tool called ServiceNow that enables easier, more efficient handling of customer inquiries.

Two soldiers in camo uniforms and orange hard hats stand on top of a helicopter part to perform maintenance.

March 8, 2021

Customer interviews help frame upcoming DLA Strategic Plan

FORT BELVOIR, Va. — Customer opinions helped shape the new Defense Logistics Agency 2021-2026 Strategic Plan set to debut near the end of March after three months of interviews facilitated by the DLA Customer Support Division.

Woman wearing eyeglasses, face mask and plaid shirt sits in front of a computer screen with a headset.

Feb. 2, 2021

DLA Customer Interaction Center connects customers with supplies

FORT BELVOIR, Va. — Day, night, weekend or holiday, Defense Logistics Agency customers are only about seven seconds away from speaking to a live representative who can provide answers to supply questions ranging from an order’s delivery status to equipment availability.

Defense Logistics Agency Aviation, Army Customer Facing Division soldiers and civilian employees answer customers' supportability questions April 27, 2017 at DLA's exhibit during the 2017 Army Aviation Mission Solutions Summit at the Gaylord Opryland Resort and Convention Center in Nashville, Tennessee.

May 9, 2017

Aviation Army team staffs DLA exhibit at Nashville Conference

Richmond, Va. — Representatives from Defense Logistics Agency Aviation’s Army Customer Facing Division staffed the DLA Exhibit at the annual Army Aviation Mission Solutions Summit, April 26-28 in Nashville, Tennessee.

A third grader in Oklahoma gave this letter to a school district nutrition director thanking her for the fresh fruits and vegetables provided during a summer school program. DLA Troop Support's Subsistence supply chain provides produce to schools in 48 states in partnership with the U.S Department of Agriculture.

July 6, 2016

Oklahoma third graders appreciate produce provided by Troop Support

PHILADELPHIA — Plums, apples, carrots and lemon water are just a few produce items third graders at Eugene Field Elementary School were thankful for during their summer school program.