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FedMall Current Information and Next Events

    ***Kaspersky Lab***

     


    Effective July 15, 2018, Federal Government customers SHALL NOT purchase KASPERSKY LAB hardware, software, or services developed by Kaspersky Lab or its related entities.  Click here for additional information.

     

    Hurricane Project Codes:

    Ordering Warfighter (Clothing and Textiles) NSNs - Warfighter clothing is searchable by Product Group Code (PGC). A NSN/PGC crosswalk is provided in Self Help. Search for PGC vice NSN when ordering Uniform items. 

    GSA-managed NSNs - GSA-managed NSNs cannot be ordered via Credit Card as a method of payment at this time. GSA NSNs can only be ordered via MILSTRIP  

    Army Customers-The funds check via GCSS-A has been temporarily disabled while we troubleshoot timeout issues. Army orders can still be placed in FedMall.  

    WEBINARS! - We offer complimentary, click the link for more information on webinars.

        Having Technical Issues??

    If you are experiencing consistent errors, please read this user guide which offers some guidance on how to resolve or work around certain observed errors.

    How To Clear Cache in IE    

    For Access problems or Technical issues please contact the Enterprise Help Desk at:
    Toll Free: 1-855-352-0001
    DSN: (CONUS) 855-352-0001 (OCONUS) 94-855-352-0001

    Email:
    enterpriseithelpdesk@dla.mil

    For Navigation, Ordering Assistance or Procedural issues please contact the Customer Interaction Center at:
    Toll Free: 1-877-352-2255
    DSN CONUS/OCONUS: 877-352-2255
    Email:
    dlacontactcenter@dla.mil

    For transition-related support please contact FedMallsupport@dla.mil.

    As DLA troubleshoots issues with FedMall, the following ordering procedures are in place: 

    • DoD customers please use your service MILSTRIP ordering processes or commodity-based ordering systems such as STORES, DMLSS, eCAT, FFAVORS. 
    • Credit Card Orders for Wildland Fire Protection customers will be supported by the DLA Customer Interaction Center (CIC). 
    • No other credit card ordering will be supported by the DLA CIC. 
    • Qualifying emergency requisitions should be submitted via phone at 1-877-352-2255, DSN CONUS/OCONUS 877-352-2255, email at dlacontactcenter@dla.mil or fax 1-269-961-7791, DSN 661-7791