Migration of the FedMall Production environment is scheduled for 2000 ET on 5 December 2018 until 0100 ET,10 December 2018. The Customer Interaction Center (CIC) will not have access to FedMall during this time.
*****DLA FY19 NSN Yearly Price Updates Effective 1 Oct*******
FedMall will begin updating DLA NSN Prices beginning Oct 1st for approximately three to four weeks. The DLA NSN prices displayed in commerce may not be accurate during the update. Please check prices in FedLog or the tool “DLA Orders” (NSNSearch). Customers are reminded that they will be charged the FY19 prices regardless of what is displayed in FedMall during this time. Thank you in advance for your patience and understanding.
Effective July 15, 2018, Federal Government customers SHALL NOT purchase KASPERSKY LAB hardware, software, or services developed by Kaspersky Lab or its related entities. Click here for additional information.
Hurricane Project Codes:
Ordering Warfighter (Clothing and Textiles) NSNs -
Warfighter clothing is searchable by Product Group Code (PGC). A NSN/PGC crosswalk is provided in Self Help. Search for PGC vice NSN when ordering Uniform items.
GSA-managed NSNs - GSA-managed NSNs cannot be ordered via Credit Card as a method of payment at this time. GSA NSNs can only be ordered via MILSTRIP
Army Customers-The funds check via GCSS-A has been temporarily disabled while we troubleshoot timeout issues. Army orders can still be placed in FedMall.
WEBINARS! - We offer complimentary, click the link for more information on webinars.
Having Technical Issues??
If you are experiencing consistent errors, please read this user guide which offers some guidance on how to resolve or work around certain observed errors.
How To Clear Cache in IE
For Access problems or Technical issues please contact the Enterprise Help Desk at:
Toll Free: 1-855-352-0001
DSN: (CONUS) 855-352-0001 (OCONUS) 94-855-352-0001
For Navigation, Ordering Assistance or Procedural issues please contact the Customer Interaction Center at:
Toll Free: 1-877-352-2255
DSN CONUS/OCONUS: 877-352-2255
For transition-related support please contact FedMallsupport@dla.mil.
As DLA troubleshoots issues with FedMall, the following ordering procedures are in place:
- DoD customers please use your service MILSTRIP ordering processes or commodity-based ordering systems such as STORES, DMLSS, eCAT, FFAVORS.
- Credit Card Orders for Wildland Fire Protection customers will be supported by the DLA Customer Interaction Center (CIC).
- No other credit card ordering will be supported by the DLA CIC.
- Qualifying emergency requisitions should be submitted via phone at 1-877-352-2255, DSN CONUS/OCONUS 877-352-2255, email at firstname.lastname@example.org or fax 1-269-961-7791, DSN 661-7791