June 26, 2024
CSM Customer Servicenow Management
Course DescriptionThis course is designed so students learn how to construct cases, close cases, build dashboards using filters and other methods that are used for Level 1 and 2 agents. This course also demonstrates overviews, methods, terminology, and providing next generation customer support for Level 1, 2, and 3 agents. This is a 4 Hour and 8