DLA News Archive

Tag: CIC

The back of the head of a woman wearing headphones in front of a computer monitor

July 26, 2024

Customer service management team works to elevate user experience, customer outcomes

FORT BELVOIR, Va. — DLA's customer service management team shared expectations about new ServiceNow features that will help enhance users’ experience and improve customer support during a July 17 meeting in Battle Creek, Michigan.

Graphic of two girls with headsets sitting in front of computers and the text: Customer Relationship Management: From Enterprise Business System to ServiceNow - Live Online Now

Aug. 30, 2021

Customer Relationship Management team launches modern service tool via ServiceNow

FORT BELVOIR, Va. — A modern platform for tracking email, phone and fax inquiries from Defense Logistics Agency customers is now live after more than a year of preparation and coordination.

Graphic with two women wearing head sets. Text reads: Customer Relationship Management: From Enterprise Business System to ServiceNow.

June 1, 2021

Customer Relationship Management team moving to modern service tool

FORT BELVOIR, Va. — Customer Relationship Management team members throughout the Defense Logistics Agency are transitioning to a new service-management tool called ServiceNow that enables easier, more efficient handling of customer inquiries.

Woman wearing eyeglasses, face mask and plaid shirt sits in front of a computer screen with a headset.

Feb. 2, 2021

DLA Customer Interaction Center connects customers with supplies

FORT BELVOIR, Va. — Day, night, weekend or holiday, Defense Logistics Agency customers are only about seven seconds away from speaking to a live representative who can provide answers to supply questions ranging from an order’s delivery status to equipment availability.

Classroom setting with instructor at the front and Marines seated in front of computers.

Sept. 1, 2019

Tools of the Trade

Fort Belvoir, VA — Self-help tools like FedMall, WebVLIPS and the DLA Customer Assistance Handbook empower troops to quickly find their own answers to questions on material availability and order status.

Defense Logistics Agency customers can learn more about ordering from FedMall with two new videos: DLA Fast FAQs FedMall and DLA Fast FAQs FedMall Tools.

June 3, 2019

FedMall videos introduce online ordering system

Defense Logistics Agency customers can learn more about ordering from FedMall with two new videos: DLA Fast FAQs FedMall and DLA Fast FAQs FedMall Tools.

Customers and employees alike can get solutions any time of day or night by contacting DLA's Customer Interaction Center.

March 13, 2018

DLA Customer Interaction Center builds relationships via customer support

The DLA Customer Interaction Center is many customers’ first-contact resolution center, with personnel available 24 hours a day, seven days a week, including holidays.