DLA News Archive

July 26, 2024

Customer service management team works to elevate user experience, customer outcomes

FORT BELVOIR, Va. — DLA's customer service management team shared expectations about new ServiceNow features that will help enhance users’ experience and improve customer support during a July 17 meeting in Battle Creek, Michigan.

Aug. 30, 2021

Customer Relationship Management team launches modern service tool via ServiceNow

FORT BELVOIR, Va. — A modern platform for tracking email, phone and fax inquiries from Defense Logistics Agency customers is now live after more than a year of preparation and coordination.

June 1, 2021

Customer Relationship Management team moving to modern service tool 

FORT BELVOIR, Va. — Customer Relationship Management team members throughout the Defense Logistics Agency are transitioning to a new service-management tool called ServiceNow that enables easier, more efficient handling of customer inquiries.

Feb. 2, 2021

DLA Customer Interaction Center connects customers with supplies

FORT BELVOIR, Va. — Day, night, weekend or holiday, Defense Logistics Agency customers are only about seven seconds away from speaking to a live representative who can provide answers to supply questions ranging from an order’s delivery status to equipment availability.

March 13, 2018

DLA Customer Interaction Center builds relationships via customer support

The DLA Customer Interaction Center is many customers’ first-contact resolution center, with personnel available 24 hours a day, seven days a week, including holidays.