"Where is my stuff?"
"How do I place an order with DLA?"
"What item do I really need?"
DLA's network of customer support personnel stands ready to assist customers, but the agency also offers tools to help its customers help themselves.
The list of frequently asked questions below provides answers and access to online tools that will answer many basic questions related to doing business with DLA. DLA's self-help tools offer immediate resolutions to inquiries such as requisition or backorder statuses, as well as on-hand status and stock availability. Please note that some of the on-line tools may require individual logins and passwords.
If you find that you have additional questions that these FAQs don't answer for you, DLA's Customer Interaction Center is staffed 24/7. You can contact the center via email at firstname.lastname@example.org or or toll-free 1-877-DLA-CALL (2255)
Frequently Asked Questions
What item do I need?
Is the item available for order?
I need to order, how can I get help?
What is the status of my order?
Where is the material that has shipped?
How do I report problems with my order?
Customer Links of Interest
Customer/Military Service Support (.mil and CAC Only)
DLA's source for customer operations and service support information. Get the latest information on customer support, communications and other topics. Access is restricted to customers with a military IP address. All other customers should use the link below.
DLA Customer Assistance Handbook (.mil and CAC Only)
Customers with a military IP address can access the online handbook by clicking on this link.
Customer/Military Service Support
DLA's source for general customer operations and service support information.
DLA Command Chaplain
This Web site provides information for DoD customers of ecclesiastical supplies.
Compliance Oversight and Acquisition Workforce
DLA's "what's happening" link for pricing rules, tools and training.
Law Enforcement Support Office
The LESO transfers excess DoD equipment to federal and state law enforcement agencies.
Web Federal Logistics Information System (WebFLIS)
WebFLIS provides essential information about supply items including the National Stock Number (NSN), Item Name, Reference/Part Numbers, Commercial and Government Entity (CAGE) codes and other Federal logistics data.
Federal Mall (FedMall)
FedMall is an eCommerce ordering system for DOD, Federal, State, and authorized local Agencies to search for and acquire products from government reserves and commercial sources.
Web Visual Logistics Information Processing System (WEBVLIPS)
WEBVLIPS is a web based, access controlled query system that is useable from any Internet attached PC. It accesses the Logistics On-line Tracking System (LOTS), a DAAS relational database system, which portrays the life cycle of a logistics action.