DLA News Archive

July 26, 2024

Customer service management team works to elevate user experience, customer outcomes

FORT BELVOIR, Va. — DLA's customer service management team shared expectations about new ServiceNow features that will help enhance users’ experience and improve customer support during a July 17 meeting in Battle Creek, Michigan.

April 10, 2024

B-2 Support Summit aims to strengthen relations between DLA, Air Force customers

RICHMOND, Va. — To improve communication among Defense Logistics Agency Aviation and some of its Air Force customers, the B-2 Weapon System Program Manager from the Customer Operations Directorate hosted a two-day product support summit March 12-13 at Defense Supply Center Richmond.

March 27, 2024

Air Force customers get inside look at DLA customer service

RICHMOND, Va. — To improve coordination and understanding, a team from Defense Logistics Agency Aviation held a supply chain operations sync with their counterparts from Joint Base Langley-Eustis at Defense Supply Center Richmond March 5. Coined as a “DLA Support to the Warfighter Sync” by Air Force Lt. Col. Heather McDaniel, deputy chief, Air Force Customer Facing Division, DLA Aviation, the organizers used this event to educate their customers from the 633rd Logistics Readiness Squadron and 438th Supply Chain Operations Group at JBLE.

Feb. 29, 2024

Standardization and improving the customer experience are focus at second Customer Service Management Summit

FORT BELVOIR, Va. — The Defense Logistics Agency’s Customer Support Division recently hosted its second enterprise-wide Customer Service Management Summit in Lorton, Virginia.

Dec. 4, 2023

Agency's customer service team working to standardize metrics, improve user experience

FORT BELVOIR, Va. — Over 50 customer-facing employees from across DLA met in person and online for a three-day Customer Service Management Summit in November.

May 10, 2022

EPoS is Here: DLA Energy’s new front-line customer and business partner-facing system

The new DLA Energy Electronic Point of Sale system is a state-of-the-art technology integrated into DLA business systems. EPoS replaces the existing Automated Fuel Service Station system with a more secure automated system that reduces paper documents and rework of transactions. 

Aug. 30, 2021

Customer Relationship Management team launches modern service tool via ServiceNow

FORT BELVOIR, Va. — A modern platform for tracking email, phone and fax inquiries from Defense Logistics Agency customers is now live after more than a year of preparation and coordination.

June 3, 2019

FedMall videos introduce online ordering system

Defense Logistics Agency customers can learn more about ordering from FedMall with two new videos: DLA Fast FAQs FedMall and DLA Fast FAQs FedMall Tools.

March 13, 2018

DLA Customer Interaction Center builds relationships via customer support

The DLA Customer Interaction Center is many customers’ first-contact resolution center, with personnel available 24 hours a day, seven days a week, including holidays.

April 27, 2017

Automated phone line helps employees; customers reach DLA offices at DSCR

Richmond, Va — Defense Logistics Agency Installation Support at Richmond, Virginia, has updated the DLA information phone line for Defense Supply Center Richmond. The automated number, 804-279-3861, can be used by employees, customers and the public to assist and connect them to various DLA Installation Support offices, as well as other DLA organizations and offices on post.