Customer Outreach

Brochures for Logistics Information Services' products and services are available online for printing or downloading.

Customer Assistance Handbook contains information intended to facilitate support to our customers and is designed to ensure world-class logistics support that you deserve from DLA. 

Customer Facing Offices Customer Facing Map -As the nation's combat logistics support agency, DLA has personnel worldwide to support the warfighter. Find a DLA Customer Facing Office nearest you with this interactive map.

DLA Customer Analysis Report & Engagement Summary (CARES)  (PDF) summarizes the interactions that take place at the Customer Interaction Center (CIC) and the reasons why customers would contact DLA.  The statistics offer information that makes it possible to comprehend customer needs more fully. With the use of this data, DLA can better serve our clients and enhance customer service across the board. Fill out the CRM Analytics Request form (link provided above) and submit it if you would like a report. Please contact csmanalytics@dla.mil with any questions, inquiries, or other report requests.

DLA Events DLA Corporate Events - The DLA Corporate Events program is a catalyst for strategic engagements at conferences and expositions.  It provides a platform to promote the DLA brand, optimize corporate communications, business development, and Customer/Industry support.

Defense Logistics Agency Customer Interaction Center (DLA CIC) is staffed 24 hours a day, 7 days a week, including Government holidays. Dedicated knowledgeable agents are standing by to provide real time answers to your real world logistics needs.

Interactive Government & Industry Data Edit & Review (iGIRDER) is a manufacturers tool (database) that allows manufacturers, vendors and suppliers the ability to review and (or) update product information that is recorded in the Federal Catalog System (FCS).

Quality Database (QDB) tracks requested changes to Federal Logistics Information System (FLIS) data to maximize data integrity and assist in identifying discrepancies with the purpose of applying root-cause corrective action.

Self Help Tools will assist you if you are wondering "Where is my stuff?" or "How do I place an order with DLA?" or even, "What item do I really need?" DLA's network of customer support personnel stand ready to assist customers, but we also offer self help tools to "help customers help themselves".

Email us at  customeroutreach@dla.mil for questions or additional interest in Customer Outreach.