DLA News Archive

Results:
Tag: CIC

Aug. 30, 2021

Customer Relationship Management team launches modern service tool via ServiceNow

A modern platform for tracking email, phone and fax inquiries from Defense Logistics Agency customers is now live after more than a year of preparation and coordination.

June 1, 2021

Customer Relationship Management team moving to modern service tool 

Customer Relationship Management team members throughout the Defense Logistics Agency are transitioning to a new service-management tool called ServiceNow that enables easier, more efficient handling of customer inquiries.

Feb. 2, 2021

DLA Customer Interaction Center connects customers with supplies

Day, night, weekend or holiday, Defense Logistics Agency customers are only about seven seconds away from speaking to a live representative who can provide answers to supply questions ranging from an order’s delivery status to equipment availability.

Sept. 1, 2019

Tools of the Trade

Self-help tools like FedMall, WebVLIPS and the DLA Customer Assistance Handbook empower troops to quickly find their own answers to questions on material availability and order status.

June 3, 2019

FedMall videos introduce online ordering system

Defense Logistics Agency customers can learn more about ordering from FedMall with two new videos: DLA Fast FAQs FedMall and DLA Fast FAQs FedMall Tools.

March 13, 2018

DLA Customer Interaction Center builds relationships via customer support

The DLA Customer Interaction Center is many customers’ first-contact resolution center, with personnel available 24 hours a day, seven days a week, including holidays.