Redirecting...
Search

DLA News Archive

Results:
Tag: Customer Relationship Management

Oct. 12, 2021

DLA prepares for future needs with Digital-Business Transformation

The Defense Logistics Agency is leveraging emerging technologies in cloud-based computing, customer service and supply chain modernization with its Digital-Business Transformation, or D-BX.

Aug. 30, 2021

Customer Relationship Management team launches modern service tool via ServiceNow

A modern platform for tracking email, phone and fax inquiries from Defense Logistics Agency customers is now live after more than a year of preparation and coordination.

June 1, 2021

Customer Relationship Management team moving to modern service tool 

Customer Relationship Management team members throughout the Defense Logistics Agency are transitioning to a new service-management tool called ServiceNow that enables easier, more efficient handling of customer inquiries.

July 25, 2018

Larry Glasco: Customer relationship pioneer

Understand the customer’s needs in advance, then make sure the agency is positioned to support them. This sentiment is at the core of Larry Glasco’s work and is the driving force behind his place in the Defense Logistics Agency Hall of Fame.