DLA News Archive

Tag: CRM

Text saying Digital-Business Transformation with the DLA emblem on a technology-related background

Oct. 12, 2021

DLA prepares for future needs with Digital-Business Transformation

FORT BELVOIR, Va. — The Defense Logistics Agency is leveraging emerging technologies in cloud-based computing, customer service and supply chain modernization with its Digital-Business Transformation, or D-BX.

Graphic of two girls with headsets sitting in front of computers and the text: Customer Relationship Management: From Enterprise Business System to ServiceNow - Live Online Now

Aug. 30, 2021

Customer Relationship Management team launches modern service tool via ServiceNow

FORT BELVOIR, Va. — A modern platform for tracking email, phone and fax inquiries from Defense Logistics Agency customers is now live after more than a year of preparation and coordination.

Graphic with two women wearing head sets. Text reads: Customer Relationship Management: From Enterprise Business System to ServiceNow.

June 1, 2021

Customer Relationship Management team moving to modern service tool

FORT BELVOIR, Va. — Customer Relationship Management team members throughout the Defense Logistics Agency are transitioning to a new service-management tool called ServiceNow that enables easier, more efficient handling of customer inquiries.

A portrait of Larry Glasco with a detail view of the DLA emblem in the background

July 25, 2018

Larry Glasco: Customer relationship pioneer

Understand the customer’s needs in advance, then make sure the agency is positioned to support them. This sentiment is at the core of Larry Glasco’s work and is the driving force behind his place in the Defense Logistics Agency Hall of Fame.