DLA News Archive

Tag: ServiceNow

Two women and a man gather around a laptop computer while seated at a conference room table. The woman on the far right is pointing at the computer screen.

April 8, 2025

DLA Distribution makes significant strides toward G-Invoicing compliance

NEW CUMBERLAND, Pa. — Defense Logistics Agency Distribution successfully processed its first G-Invoicing orders in early March, becoming the first major subordinate command in the DLA enterprise to do so.

The back of the head of a woman wearing headphones in front of a computer monitor

July 26, 2024

Customer service management team works to elevate user experience, customer outcomes

FORT BELVOIR, Va. — DLA's customer service management team shared expectations about new ServiceNow features that will help enhance users’ experience and improve customer support during a July 17 meeting in Battle Creek, Michigan.

Text saying Digital-Business Transformation with the DLA emblem on a technology-related background

Oct. 12, 2021

DLA prepares for future needs with Digital-Business Transformation

FORT BELVOIR, Va. — The Defense Logistics Agency is leveraging emerging technologies in cloud-based computing, customer service and supply chain modernization with its Digital-Business Transformation, or D-BX.

Graphic of two girls with headsets sitting in front of computers and the text: Customer Relationship Management: From Enterprise Business System to ServiceNow - Live Online Now

Aug. 30, 2021

Customer Relationship Management team launches modern service tool via ServiceNow

FORT BELVOIR, Va. — A modern platform for tracking email, phone and fax inquiries from Defense Logistics Agency customers is now live after more than a year of preparation and coordination.

Graphic with two women wearing head sets. Text reads: Customer Relationship Management: From Enterprise Business System to ServiceNow.

June 1, 2021

Customer Relationship Management team moving to modern service tool

FORT BELVOIR, Va. — Customer Relationship Management team members throughout the Defense Logistics Agency are transitioning to a new service-management tool called ServiceNow that enables easier, more efficient handling of customer inquiries.