DLA News Archive

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Tag: ServiceNow

Oct. 12, 2021

DLA prepares for future needs with Digital-Business Transformation

The Defense Logistics Agency is leveraging emerging technologies in cloud-based computing, customer service and supply chain modernization with its Digital-Business Transformation, or D-BX.

Aug. 30, 2021

Customer Relationship Management team launches modern service tool via ServiceNow

A modern platform for tracking email, phone and fax inquiries from Defense Logistics Agency customers is now live after more than a year of preparation and coordination.

June 1, 2021

Customer Relationship Management team moving to modern service tool 

Customer Relationship Management team members throughout the Defense Logistics Agency are transitioning to a new service-management tool called ServiceNow that enables easier, more efficient handling of customer inquiries.