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DLA News Archive

Tag: Customer Service Management

A woman with short, dark hair and glasses is seated at a desk in a cubicle, smiling at the camera. On the desk in front of her are two computer monitors displaying presentation slides with graphs and images.

Feb. 11, 2026

DLA advances customer support capabilities at virtual summit

FORT BELVOIR, Va. — A customer service management summit focused on advancing DLA’s customer support capabilities Jan, 27-29. The summit brought together 65 customer service agents from all three levels of case management to discuss new and upcoming tools designed to standardize processes and enhance customer experience.

A group of people stand together outside

Dec. 4, 2023

Agency's customer service team working to standardize metrics, improve user experience

FORT BELVOIR, Va. — Over 50 customer-facing employees from across DLA met in person and online for a three-day Customer Service Management Summit in November.