DLA News Archive

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Tag: customer facing

Aug. 30, 2021

Customer Relationship Management team launches modern service tool via ServiceNow

A modern platform for tracking email, phone and fax inquiries from Defense Logistics Agency customers is now live after more than a year of preparation and coordination.

Jan. 22, 2021

Patient care a priority for customer operations team fulfilling DOD COVID-19 orders

Behind every order for COVID-19 supplies, every question about shipment status or query on stock availability, there’s a person. So believes Nora Steigerwalt and her customer operations staff in the Defense Logistics Agency Troop Support’s medical supply chain.

March 15, 2017

Summit provides ‘face’ time for agency leaders, customer representatives

The Defense Logistics Agency hosted a two-day Global Customer-Facing Summit March 8-9, where those who are the “face” of DLA to customers discussed plans and concerns with peers from around the world.