Installation Evaluations (DLA ICE)

The Interactive Customer Evaluation (ICE) is a web-based tool that collects feedback on services provided by various organizations throughout the Defense Department. It is designed to improve customer service by allowing manager to monitor satisfaction levels through reports and customer comments.

ICE provides the following benefits:

  • Allows DoD customers to quickly and easily provide feedback to service provider managers
  • Customers can make submissions anonymously or can include contact information
  • Gives leadership timely data on service quality
  • Allows managers to benchmark the performance of their service providers against other DoD organizations
  • Encourages communication across organizations by comparing best practices to increase performance results
  • Saves money

Visit the following to rate a DLA installation's service:

The DoD ICE main page is located at .