DLA News Archive

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Tag: customer service

May 10, 2022

EPoS is Here: DLA Energy’s new front-line customer and business partner-facing system

The new DLA Energy Electronic Point of Sale system is a state-of-the-art technology integrated into DLA business systems. EPoS replaces the existing Automated Fuel Service Station system with a more secure automated system that reduces paper documents and rework of transactions. 

Aug. 30, 2021

Customer Relationship Management team launches modern service tool via ServiceNow

A modern platform for tracking email, phone and fax inquiries from Defense Logistics Agency customers is now live after more than a year of preparation and coordination.

June 3, 2019

FedMall videos introduce online ordering system

Defense Logistics Agency customers can learn more about ordering from FedMall with two new videos: DLA Fast FAQs FedMall and DLA Fast FAQs FedMall Tools.

March 13, 2018

DLA Customer Interaction Center builds relationships via customer support

The DLA Customer Interaction Center is many customers’ first-contact resolution center, with personnel available 24 hours a day, seven days a week, including holidays.

April 27, 2017

Automated phone line helps employees; customers reach DLA offices at DSCR

Defense Logistics Agency Installation Support at Richmond, Virginia, has updated the DLA information phone line for Defense Supply Center Richmond. The automated number, 804-279-3861, can be used by employees, customers and the public to assist and connect them to various DLA Installation Support offices, as well as other DLA organizations and offices on post.

March 15, 2017

Summit provides ‘face’ time for agency leaders, customer representatives

The Defense Logistics Agency hosted a two-day Global Customer-Facing Summit March 8-9, where those who are the “face” of DLA to customers discussed plans and concerns with peers from around the world.

Oct. 15, 2015

‘Story of Us’ video celebrates DLA’s dedicated employees, diverse missions

A new video released this week shows how each employee in the Defense Logistics Agency plays a vital role in the agency fulfilling its mission to warfighter support.