DLA News Archive

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Tag: customer support

March 14, 2022

New resources highlight DLA’s range of supplies, services

A new brochure and webpage lists DLA’s extensive supplies and services with direct links to the offices that provide them.

June 1, 2021

Customer Relationship Management team moving to modern service tool 

Customer Relationship Management team members throughout the Defense Logistics Agency are transitioning to a new service-management tool called ServiceNow that enables easier, more efficient handling of customer inquiries.

March 8, 2021

Customer interviews help frame upcoming DLA Strategic Plan

Customer opinions helped shape the new Defense Logistics Agency 2021-2026 Strategic Plan set to debut near the end of March after three months of interviews facilitated by the DLA Customer Support Division.

Feb. 2, 2021

DLA Customer Interaction Center connects customers with supplies

Day, night, weekend or holiday, Defense Logistics Agency customers are only about seven seconds away from speaking to a live representative who can provide answers to supply questions ranging from an order’s delivery status to equipment availability.

May 9, 2017

Aviation Army team staffs DLA exhibit at Nashville Conference

Representatives from Defense Logistics Agency Aviation’s Army Customer Facing Division staffed the DLA Exhibit at the annual Army Aviation Mission Solutions Summit, April 26-28 in Nashville, Tennessee.

July 6, 2016

Oklahoma third graders appreciate produce provided by Troop Support

Plums, apples, carrots and lemon water are just a few produce items third graders at Eugene Field Elementary School were thankful for during their summer school program.