Defense Logistics Agency
National Stock Number (NSN) Assignment Text Only Brochure

A National Stock Number is the off¬icial label applied to each item recurrently used, bought, stocked, or distributed by the Department of Defense (DOD). When a NSN is assigned to an item, data is assembled to describe that item. Some data elements include information such as an item name, manufacturer's part number, unit price, and physical and performance characteristics. NSNs are an essential part of the DOD Supply Chain used in acquisition, managing, moving, storing, and disposal of material.

What generates a request for NSN assignment and who has the authority to make the request?
Whenever a new weapon system is developed, the DOD Component responsible for the new weapon system will identify the spares needed to maintain the weapon system throughout the life cycle. Spares that do not have NSNs assigned are identified and requests for NSN assignment are sent to the Logistics Information Services by the DOD Component. In turn, the Logistics Information Services processes the requests by assigning new NSNs.

Other materials, not tied specifically to a weapon system, can generate the need for NSN assignment as well. Each DOD Component has a unique process for identifying a requirement for new NSNs. It starts with a Warfighter need for an item which generates an order. The order is typically submitted using a manufacturer's reference number on a DD Form 1348-6, through the DOD Component supply system. It is at the discretion of the DOD Component to determine the need for NSN assignment.

Each DOD Component has designated personnel with decision making authority for NSN assignment requests:
Army, Navy, and Marine Corps - have designated provisioners with this responsibility
Air Force designated personnel are referred to as Cataloging Managers (CATMs) or Cataloging Focal Points at each Air Logistics Center

Manufacturers and Suppliers can solicit and off¬er items for sale through various DOD and Federal web sites:
Army: http://www.sellingtoarmy.com
USMC: http://www.secnav.navy.mil/smallbusiness/Pages/hqmc.aspx
Navy: https://www.secnav.navy.mil/smallbusiness/Pages/default.aspx
Air Force: www.airforcesmallbiz.org
O¬ffice of Secretary of Defense (OSD): http://business.defense.gov/
GSA: www.gsa.gov/portal/content/105221
Manufacturer and Suppliers can also respond to solicitations for bid at: https://www.fbo.gov/

360° approach to Life Cycle Logistics

Customer Support:

DLA Customer Interaction Center
The DLA Customer Interaction Center (CIC) began servicing customers in 2009, with 315K contacts in 2017 leveraging technology to provide world class customer service geared towards logistics and supply needs. The CIC provides solutions to the Armed Services, Federal Agencies, State and local governments, government contractors, allied foreign military and the general public.
Email: dlacontactcenter@dla.mil
Web: http://www.dla.mil/CustomerSupport.aspx

Training
Logistics Information Services offers comprehensive training and education on several DLA products and services. Many of our courses offer classroom instruction as well as delivery by Computer Based Training (CBT), Web Based Training (WBT), Satellite/VTC Training, and Webinar. Tailored courses are developed to meet individual service or agency needs.
Email: dla.tng@dla.mil
Web: https://www.dla.mil/HQ/LogisticsOperations/TrainingandReference.aspx

DLA Customer Analysis Report & Engagement Summary
The Customer Relationship Management (CRM) Analytics team stands ready to provide detailed reports regarding the nature of contacts made to the DLA Customer Interaction Center (CIC). Report data is tailored to assist senior leaders, trainers and Customer Support Representatives. If you would like to request a report, feel free to reach out to us at
Email: crmanalytics@dla.mil
Web: https://www.dla.mil/HQ/LogisticsOperations/Services/CustomerOutreach

Customer Outreach
Informing and delivering information regarding DLA Products and Services to the internal and external customer group. Utilizing Web, E-mail, and Face-to-Face engagement to represent DLA to high/mid-level, product user and private industry customers worldwide.
Email: customeroutreach@dla.mil
Web: https://www.dla.mil/HQ/LogisticsOperations/Services/CustomerOutreach/

National Stock Number Cataloging
Logistics Information Services is responsible for creating and maintaining the National Stock Numbers (NSNs) utilized by the Department of Defense, other Federal Agencies, Civilian Agencies and International Allies. Cataloging serves as the foundation of the DOD supply chain, ensuring information is provided in a way that allows supported activities to easily understand and utilize information.
Email: dlacontactcenter@dla.mil
Web: https://www.dla.mil/HQ/LogisticsOperations/Services/FIC

Demilitarization
In coordination with the Military Services, Defense Agencies, and other Federal Government entities the DOD Demilitarization Coding Management Office ensures validation of the DEMIL code for every item of supply.
Email: dlacontactcenter@dla.mil
Web: https://www.dla.mil/HQ/LogisticsOperations/Services/FIC/DEMILCoding

Joint Certification Program
As partners in the joint defense of North America, the U.S. and Canada have established a bilateral common structure for mutual defense. The Joint Certification Program certifies contractors of each country for access, on an equally favorable basis, to unclassified technical data disclosing militarily critical technology.
Email: dlacontactcenter@dla.mil
Web: https://www.dla.mil/HQ/LogisticsOperations/Services/JCP

Federal Logistics Information System (FLIS) Process Management
The FLIS Process Management is responsible for facilitation of the creation, maintenance, dissemination, and viewing of National Stock Number data within the FLIS Portfolio Suite of Systems. The sharing of this data amongst DLA systems (FED LOG, WebFLIS, FedMall), DOD, Federal Agencies, and International Allies ensures data is available and actionable for military supply chains worldwide.
Email: dlacontactcenter@dla.mil
Web: http://www.dla.mil/HQ/InformationOperations/Offers/Products/LogisticsApplications.aspx

U.S. National Codification Bureau (NCB)
U.S. NCB - A member of NATO Allied Committee/135 and the National Codification System. The U.S. representative at NATO planning/codification meetings on logistics information matters. Our Mission: To facilitate the exchange of logistics information between multinational defense forces in support of U.S. and NATO missions.
Email: ncbus@dla.mil
Web: https://www.dla.mil/HQ/LogisticsOperations/Services/FIC

Logistics Applications - Acquisitions Products and Services:

FedMall
FED LOG
PUB LOG
PUB LOG FLIS Search
DLA Map Catalog
WebFLIS
Joint Certification Program (JCP)
MEDALS

DLA Customer Interaction Center (DLA CIC)
We’re here for you 24 hours a day, 7 days a week, including Government holidays.
‘One Call Resolution’
Toll Free: 1-877-DLA-CALL (1-877-352-2255)
Local Commercial: 269-704-7921 / 269-704-7930 (fax)
Defense Switched Network (DSN): xx-877-352-2255

Visit us at:
https://www.dla.mil/HQ/LogisticsOperations/Services/FIC/

E-mail us at customeroutreach@dla.mil for questions or additional interest in Brochures. 

Revised May 2019

 







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