Vision
To improve and strengthen communication with DLA customers by providing information to resolve logistics support deficiencies and improve Readiness throughout the Department of Defense.
Mission
The Land Directorate of Customer Operations (DCO) exists to ensure on time, on-target readiness support of land forces... that our customers receive the right item, at the right time to build and sustain readiness.
From formal collaboration and demand planning for repair parts, to resolving backordered requisitions, to addressing issues impacting operational readiness or deport production schedules, Land Customer Operations is engaged from foxhole to factory, identifying, projecting, and answering our customers' current and future needs.
We use multiple collection and analytic methods to continually scan the horizon to detect trends and issues, and collaborate with our procurement (Supplier Ops) and financial colleagues. This is done across the DLA enterprise to keep DLA's aim in front of the ground forces' requirements and emerging trends.
Our Structure
To achieve our goals we have divided our organization into several divisions to focus on various aspects of DCO Land’s mission. DCO Land Division is divided up into three divisions: Land Operating Forces Division (QLA), Land Industrial Division (QLB), and Land Weapons Systems Division (QLR).
Priorities
Engage - Land weapons systems Program Management Offices (Army and USMC) to maintain situational awareness of current and future program requirements, OPTEMPO, and changes in fleet densities and prioritization.
Sustainment - Resolve unique and systemic supply chain issues resulting in order fulfillment in order to maintain high levels of readiness for all weapons systems while contributing to a reduction or elimination of backorders.
Materiel Availability - Continually ensure the supply health for all weapons systems and guard resources to ensure Warfighter readiness at a best value to the government.
Assist Force Shaping - Assist the services in weapons program transitions to ensure that the supply chain is postured to meet their requirements.
Forward Presence - Through CSRs positioned with Army Life Cycle Management Commands who “solve, train, and assist”.
Optimize the Team - Ensure associates are highly trained, and that our policies, processes, and procedures are focused on effectiveness to the customer and efficiency for the agency.
Land Operating Forces Division (QLA)
Our Mission
Provide direct logistics support to operational land units and federal agencies by resolving unique and systemic requisition issues within the DLA supply chain to positively impact equipment and fleet readiness.
The Operating Forces (QLA) divisions or DCO Land has two branches: CONUS and OCONUS Support, and Contingency Support with 10 forward presence Customer Support Representatives at nine Army installations.
- Facilitates and improves communications with Army and USMC customers along with other federal agencies providing a direct point of contact for customer inquiries related to logistics support requisitions through the supply assistance request (SAR) process.
- Reviews customer operational requirements to synchronize into DLA’s strategic Land Readiness Support Plan.
- Conducts research and analysis on readiness and repair parts availability to enable the highest operational readiness and for commanders to have CL IX decision making insights.
- Maintain continuous engagement on readiness issues associated with the availability of DLA managed repair parts through our staff of Customer Account Specialists, Customer Relation Specialist, and Customer Support Representatives:
- Expediting open Purchase Requests (PR) or Purchase Orders (PO).
- Vendor contract follow-up and resolving issues causing delinquent deliveries.
- Provide information and validation of requisitions projected shipment dates.
- Research requisition processing issues and anomalies.
Outcome:
Provide training, solutions, and support to repair part requisitions managed by DLA to enhance/maintain/assist your organizational fleet readiness.
Land Forward Presence
Primary Focus Areas: Solve, Train, Advise
Solve unique and systemic supply chain issues through causative research and collaboration resulting in order fulfillment.
Train the individual customer logisticians on the use of logistics information technologies so they can solve their own supply chain problems, positively contributing to unit readiness.
Advise unit commanders and staffs on the DLA enterprise so they can leverage our capabilities in support of their plans, policies, training, and operations.
Staffed by: Customer Support Representative (CSR) and Customer Logistics Site Specialist (CLSS).
CSR:
- Executes forward presence
- DLA’s “eyes & ears forward” with the Customer
- Non-transactional
CLSS:
- Executes forward presence
- DLA’s “eyes & ears forward” with the Customer
- Perform CAS & DP functions
- Transactional
Forward Presence Locations
- Letterkenny with Tactical missile; ground support equipment
- Sierra with supply Depot Operations; Demil Storage; and Water Purification
- Marine Corps Logistics Base Barstow with Wheeled Vehicles
- Corpus Christi with Helicopters
- Red River with Bradley and MLRS; Tactical and Combat Vehicles; and Reset Track and Road Wheeled
- Anniston with Combat Vehicles; small Arms Artillery
- Marine Corps Logistics Base Albany with Wheeled Vehicles and Track Vehicles