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Maritime Products and Services

The Maritime Customer Operations Directorate is the customer-facing portion of the DLA Enterprise that is responsible for Customer Relationship Management (CRM) with Navy Surface, Subsurface, Operational Forces, Industrial, Coast Guard and Army/Navy Foreign Military Sales programs.

CRM is a customer-focused strategy that uses people, processes and tools to set and meet mutual expectations that optimize value for both the customer and DLA. As a best commercial practice, it is the part of the Enterprise Business System (EBS) initiative that combines with commercial-off-the-shelf software to revolutionize the way DLA conducts business and to strive to improve military readiness by achieving the Joint Vision 2020 concept of Focused Logistics.

We are the "Customer Service Representatives" to you, our customers.

Organization

The Customer Operations Directorate is divided into two primary divisions, QMA - Nuclear Reactors Program (NRP) and Operating Forces, and QMB - Industrial and Foreign Military Sales (FMS). They are responsible for receiving, processing and maintaining customer orders; creating demand plans on both a historical and collaborative basis; and receiving and resolving customer complaints. A third division, QMR - Readiness/Weapon System Support, works at the weapon system level to monitor DLA's impact on readiness, system degraders and optimum levels of support.

For 24/7 Assistance:

DLA Virtual Call Center 1-877-352-2255
dlacontactcenter@dla.mil

The Maritime Customer Operations Directorate is the customer-facing portion of the DLA Enterprise that is responsible for Customer Relationship Management (CRM) with Navy Surface, Subsurface, Operational Forces, Industrial, Coast Guard and Army/Navy Foreign Military Sales programs.

CRM is a customer-focused strategy that uses people, processes and tools to set and meet mutual expectations that optimize value for both the customer and DLA. As a best commercial practice, it is the part of the Enterprise Business System (EBS) initiative that combines with commercial-off-the-shelf software to revolutionize the way DLA conducts business and to strive to improve military readiness by achieving the Joint Vision 2020 concept of Focused Logistics.

We are the "Customer Service Representatives" to you, our customers.

Maritime Customer Operations Support Contacts

QMA

Provides the unified face to subsurface and surface operational forces, Trident Refit Facilities, and the Nuclear Reactors Program (NRP)

NRP/Attack Submarine Cell
DSCC-QMAA@dla.mil
DSN 850-4510, Comm. 614-692-4510

Trident Submarine Cell
DSCC-QMAB@dla.mil 
DSN 850-4510, Comm. 614-692-4510

Surface Support Cell
DSCC-QMAC@dla.mil 
DSN 850-4505, Comm. 614-692-4505

QMA Division Chief
DSCC-QMA@dla.mil
DSN 850-9602, Comm. 614-692-9602

QMB

Provides the unified face to Naval Shipyards, Army/Navy Foreign Military Sales (FMS) and other Naval activities.

Ship Maintenance Cell
DSCC-QMBA@dla.mil  
DSN 850-4501, Comm. 614-692-4501

Army/Navy FMS Cell
DSCC-QMBC@dla.mil  
DSN 850-4541, Comm. 614-692-4541

Navy/Coast Guard Collective Cell
DSCC-QMBD@dla.mil  
DSN 850-4509, Comm. 614-692-4509

QMB Division Chief
DSCC-QMB@dla.mil  
DSN 850-6742, Comm. 614-692-6742

QMR

Works directly with the Weapon System Program Managers (WSSM) to provide the best value logistics and contract management support to over 430 weapon systems for America's Maritime forces.

Nuclear Reactors Program
DSCC-NRP@dla.mil  
DSN 850-7330, Comm. 614-692-7330

Minesweeper and Patrol Platforms
DSCC-MCM_PC@dla.mil  
DSN 850-7331, Comm. 614-692-7331

Submarine and Strategic Weapon Systems
DSCC-SUBS@dla.mil  
DSN 850-7987, Comm. 614-692-7987

Aircraft Carrier and Launch and Recovery Gear
DSCC-ALRE@dla.mil  
DSN 850-1461, Comm. 614-692-1461

Cruiser/Destroyer Platforms
DSCC-CRU_DES@dla.mil  
DSN 850-7480, Comm. 614-692-7480

LPD-17, LM2500 & LCACs
DSCC-LPD@dla.mil  
DSN 850-7644, Comm. 614-692-7644

Weapon System Support QMR Division Chief
DSCC-QMR@dla.mil  
DSN 850-9780, Comm. 614-692-9780

QMI

Item Planning Division does Demand Planning for Maritime Sub Surface/Carrier, Surface, and Maritime Miscellaneous Item Planning

Sub Surface/Carrier I & II
DSCC-QMIA@dla.mil  
DSN 850-4977, Comm. 614-692-4977

Surface Item Planning Team
DSCC-QMIB@dla.mil  
DSN 850-4977, Comm. 614-692-4977

MCM/LCAC Planning Team
DSCC-QMIC@dla.mil
DSN 850-4977, Comm. 614-692-4977

Leadership

Director: Customer Operations Directorate
MaritimeQM.Director@dla.mil  
DSN 850-3121, Comm. 614-692-3121

Deputy Director: Customer Operations Directorate
MaritimeQM.Deputy@dla.mil  
DSN 850-3659, Comm. 614-692-3659