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Land Customer Operations

From foxhole to factory, DLA Land and Maritime is DLA’s single provider for land materials. We support you with demand planning for repair parts, requisition support and more. Our customer service representatives are located around the world to ensure you have the readiness you need to accomplish your mission.

Land Operating Forces Division (QLA)

  • Provides DLA Forward Presence and execution at operational sites to include Customer Support Representatives and Customer Logistics Site Specialists.
  • Provides Customer Account Specialist support to Operating Forces DoDAACs; ensuring order processing accuracy/timeliness and prompt response to Supply Assistance Requests. 
  • Develops and adjusts demand plans to anticipate and meet operational customer requirements. 
  • Conducts customer site visits and coordinates training.  Collects and evaluates statistical data and actionable intelligence in order to anticipate customer needs.
  • Customer facing point of contact in the Customer Service Management (CSM) Cell.
  • Review requisitions and take actions necessary to minimize or eliminate delays in meeting customer requirements.

Staffed by: Customer Account Specialists

Customers are CONUS, OCONUS, and forward deployed

  • Expedite open Purchase Request (PR) or Purchase Order (PO) delinquent deliveries
  • Provide shipping information
  • Research requisition processing issues

Our Mission

Using Order Fulfillment expertise, Customer Relationship Management and Forward Presence Footprint, provide direct logistics support to operational land service units and federal agencies by resolving unique and systemic requisition issues within the DLA supply chain.

The Operating Forces (QLA) divisions or DCO Land has three branches: Forward Execution, CONUS Support, and OCONUS and Contingency Support.

Land Planning and Industrial Division (QLB)

  • Provides DLA Forward Presence and execution at operational sites to include Customer Support Representatives (CSR) and Customer Logistics Site Specialists (CLSS).
  • Provides Industrial Customer Account Specialist expedite support to Army and Marine Corps depots across all DLA Supply Chains.
  • Develops and adjusts demand plans along with actionable intelligence to meet operational and industrial customer requirements.
  • Conducts and participates in Industrial Forecast Support Groups (IFSG) at customer locations.
  • Provides support to the Army’s CCIR and USMC’s MSST for critical depot parts.
  • The Retail division has been established to determine what items should be forward stocked at particular customer’s locations and in what quantities to ensure a steady flow of parts.

Land Readiness Room/Liaison Center (QLC)

Serves as the single point of entry to provide support for mission essential DLA managed parts impacting South West Asia operational readiness. Maintains collaborative partnership with AMC Commands to rapidly research procurement and delivery of mission critical parts in support of the warfighter.  Maintains visibility on readiness of deployed forces and works toward resolving critical supply problems which impact material readiness of the Armed Forces. This organization has been established to serve as a single point of entry for all critical issues impacting readiness of our deployed services.

Our Mission

The Land Readiness Room interfaces with the Customer Account Specialists and Weapon Systems Program Managers to enhance customer readiness for specified areas of interest. Support provided consists of expediting order fulfillment and procurements for land base weapon systems across all services.

LRR Weapons System Assignments

NIPR: Land.Readiness.Room@dla.mil
SIPR: DLA.Columbus.lndmart.mbx.land-Readiness-Room@mail.smil.mil

The Land Readiness Room has assigned specific associates to had multiple weapon systems. System assignments are subject to periodic change. For help with determining which associate that can help you with your weapon system DSN 850-5253.

Contact Email/DSN Systems
CW4 Joseph Scarpill
LRR Team Supervisor
joseph.scarpill@dla.mil
850-8418
 

Doris Smith
Land Liaison Lead

doris.smith@dla.mil
850-5253

Liaison Projects
COP-W
Special Projects
LVS (USMC)
LRTF 5K (USMC) B2566
MTVR (USMC)
LVSR (USMC)
Fire Truck (USMC) D1064

Tim Nourse Timothy.Nourse@dla.mil
850-1336
CMTV
Bradley
TRAM (USMC) B0063, B2567
USMC TRLRs D0002, D0215, D0235

HET Tractor/Trailer
HENTT/PLS
EBFL (USMC) N2561
Vehicle Sweeper B2127

HYEX
FMTV
Missiles
Patriot/MLRS/Radar
M915-M917, M920
Skip Brice ernest.brice@dla.mil
850-2699
Loader/MLT, BHL B2483, B0040
RTCH  B0391, B0392
HMWW/IHMEE
Crane /  ATC B0038, B0446
Parachutes
Boats
Dozer  B0060, B2460, B2462, B2464
ROWPU/ LWPS/TWPS B0071, B2605
Compactor B1785

Scraper  B1922
Graders  B0078, B1082
Robert Cline robert.cline@dla.mil
850-9237
Deployed
Chris Banning christopher.banning@dla.mil
850-1070
Deployed
Joe Ryczek joseph.ryczek@dla.mil
850-2557
MRAP Industrial
2ID Far East Region (Korea)
Husky
Caiman
FPll Cougar
GDLS RG31
BAE RG33
Maxxpro
MA TV D0036
Mine Roller B0058

Readiness Project Lead
Buffalo B5001, B0035
Route Clearance
Michael Thompson michael.thompson@dla.mil
850-6633
4K Forklift
6K Forklift
10K Forklift
M113
Bridges
Stryker
M88A2 E1378
M-1/ABV B0160, E1888
All Howitzers E0665, E0671
LAV (USMC)
AAV (USMC)

M9 ACE B0589

 

Land Weapons Systems Division (QLR)

  • Responsible for monitoring and enhancing both weapon systems readiness and service to military customers.
  • Work closely with Program manager's and ILSC's to address system wide support issues for DLA supported weapon systems.
  • Life Cycle responsibilities - Maintain system specific DLA supply metrics Advocates investment and acquisition strategies.
  • Develops proactive weapon system support initiatives.
  • Provides weapon system support to depot programs.
  • Participates with the military service in preparing integrated logistics support plans and in material readiness reviews to determine effectiveness of DLA support to weapon systems.
  • Provides information, such as supply availability about weapon system items managed by DLA, to Weapons System Program Managers.    
  • Land Readiness Room – services as the single point of entry to provide support for mission essential DLA managed parts influencing operational readiness.  Maintains collaborative partnership with Commands to expedite procurement and delivery of mission critical parts in support of the warfighter.  Maintains visibility on readiness of deployed forces and works toward resolving critical supply problems, which influence material readiness of the Armed Forces. 

Staffed by: Weapon System Support Manager (WSSM)

Platforms Supported

Army Marine Corp
  • M1A1
  • Stryker
  • Paladin
  • Maxxpro
  • MATV
  • HMMWV
  • Bradley
  • Patriot
  • AAV
  • LAV
  • MRAP
  • M88A2
  • M9 ACE
  • LVSR
  • Small Arms

Land Forward Presence

Primary Focus Areas: Solve, Train, Advise

Solve unique and systemic supply chain issues through causative research and collaboration resulting in order fulfillment.

Train the individual customer logisticians on the use of logistics information technologies so they can solve their own supply chain problems, positively contributing to unit readiness.

Advise unit commanders and staffs on the DLA enterprise so they can leverage our capabilities in support of their plans, policies, training, and operations.

Staffed by: Customer Support Representative (CSR) and Customer Logistics Site Specialist(CLSS)

CSR:

  • Executes forward presence
  • DLA’s “eyes & ears forward” with the Customer
  • Non-transactional

CLSS:

  • Executes forward presence
  • DLA’s “eyes & ears forward” with the Customer
  • Perform CAS & DP functions
  • Transactional

Operational Forces and LOG HQ CSR Locations Map: This CONUS map shows all the locations where DLA associates are co-located with their customers. The locations are identified as either Land Operating Forces or Land Log Headquarters.

Forward Presence Locations

Industrial Site Support Teams Map: This CONUS map shows all the DLA forward presence locations.

  • Letterkenny with Tactical missile; ground support equipment
  • Sierra with supply Depot Operations; Demil Storage; and Water Purification
  • Marine Corps Logistics Base Barstow with Wheeled Vehicles
  • Corpus Christi with Helicopters
  • Red River with Bradley and MLRS; Tactical and Combat Vehicles; and Reset Track and Road Wheeled
  • Anniston with Combat Vehicles; small Arms Artillery
  • Marine Corps Logistics Base Albany with Wheeled Vehicles and Track Vehicles

Points of Contact

Defense Supply Center Columbus
ATTN: DLA Land and Maritime-QL
3990 East Broad Street
Columbus, OH 43218-3990


Land Customer Operations Director (MIL 06):
E-mail - DSCC-QL.Director@dla.mil
Phone - DSN 850-3569 or COMM 614-692-3569
FAX - DSN 850-3796 or COMM 614-692-3796 


Land Customer Operations Deputy Director (GS-15):
E-mail - DSCC-QL.DeputyDirector@dla.mil
Phone - DSN 850-7600 or COMM 614-692-7600


Land Operating Forces Division:
E-mail - DSCC-QLA.Chief@dla.mil
Phone - DSN 850-4702 or COMM 614-692-4702
FAX - DSN 850-3796 or COMM 614-692-3796 


Land Planning and Industrial Division:
E-mail - DSCC-QLB.Chief@dla.mil
Phone - DSN 850-7364 or COMM 614-692-7364
FAX - DSN 850-3796 or COMM 614-692-3796


Land Weapons System Division:
E-mail - DSCC-QLR.Chief@dla.mil
Phone - DSN 850-3544 or COMM 614-692-3544
FAX - DSN 850-3796 or COMM 614-692-3796


Land Readiness Room/Land Liaison Division:
E-mail - DSCC-QLL.Chief@dla.mil
Phone - DSN 850-6557 or COMM 614-692-6577
FAX - DSN 850-3796 or COMM 614-692-3796

Our Vision

To improve and strengthen communication with DLA customers by providing information to resolve logistics support deficiencies and improve Readiness throughout the Department of Defense.

Our Mission Statement

The Land Directorate of Customer Operations (DCO) exists to ensure on time, on-target readiness support of land forces. This is to ensure the right item, at the right time to build and sustain readiness.  Land Customer Operations is engaged from foxhole to factory in identifying, projecting, and answering our customers' current and future needs. From formal collaboration and demand planning for repair parts, to resolving backordered requisitions, to addressing issues impacting operational readiness or depot production schedules.

M1A2 tank

Our Structure

To achieve our goals we have divided our organization into several divisions to focus on various aspects of DCO Land’s mission.  DCO Land Division is divided up into three divisions: Land Operating Forces Division (QLA), Land Industrial Division (QLB), and Land Weapons Systems Division (QLR).

Priorities

Engage - Land weapons systems Program Management Offices (Army and USMC)to maintain situational awareness of current and future program requirements, OPTEMPO, and changes in fleet densities and prioritization.

Sustainment - Resolve unique and systemic supply chain issues resulting in order fulfillment in order to maintain high levels of readiness for all weapons systems while contributing to a reduction or elimination of backorders.  

Materiel Availability - Continually ensure the supply health for all weapons systems and guard resources to ensure Warfighter readiness at a best value to the government.   

Assist Force Shaping - Assist the services in weapons program transitions to ensure that the supply chain is postured to meet their requirements.   

Forward Presence - Through CSRs positioned with Army Life Cycle Management Commands who “solve, train, and assist”.  

Optimize the Team - Ensure associates are highly trained, and that our policies, processes, and procedures are focused on effectiveness to the customer and efficiency for the agency.

Platforms Supported by Land Customer Operations